Senior Account Manager

Senior Account Manager

The Best Teams are Created and Maintained Here.

The Senior Account Manager serves as the primary point of contact for a portfolio of landscape maintenance clients, building long-term relationships that promote client satisfaction, retention, and ancillary sales. This role is responsible for overseeing field operations.

Duties and Responsibilities :

• Identify and pursue opportunities to sell ancillary services.
• Develop accurate estimates and takeoffs for both new and existing clients as needed.
• Generate referrals from existing client base and communicate with Business Developer.
• Develop and maintain long-term relationships with customers, focusing on both the main contact as well as the next level above and below.
• Schedule regular site visits with the Operations Manager for quality reviews and to ensure client expectations are met.
• Lead and facilitate or assist in the resolution of customer problems or concerns.
• Proactively present site enhancement ideas to existing customers.
• Ensure renewals of each current account within the customer portfolio.
• Ensure a safe environment for employees, customers, and the general public.
• Manage service delivery to the specified scope of work.
• Ensure branch financial goals are met by maintaining acceptable gross margins for both base contract work and ancillary services.
• Coordinate consistent and timely site visits with Operations Manager.
• Participate in branch meetings and assist the Branch Manager or Assistant Branch Manager in overall leadership of the branch.
• Monitor and maintain satisfactory accounts receivable levels.
• Coordinate with the Branch Administrator to keep client records and contact information current.

Education and Experience :

Physical Demands / Requirements :

Work Environment :

BrightView Landscapes, LLC is an Equal Opportunity and E-Verify Employer.

This job description is subject to change at any time.

BrightView offers a suite or health, wellness, and financial benefits to full-time team members. Benefits offerings for full-time team members include medical, dental, and vision insurance, ancillary and voluntary products, a 401k savings plan with employer contributions, and 6 to 9 company paid holidays per year. Employees may also be eligible to receive paid time off for vacation and / or sick leave, tuition reimbursement, and / or potential variable pay opportunities based on position and performance. A detailed benefits package will be provided during the interview process.

It's Not Just a Team. It's One BrightView.