Account Manager, Personal Lines

Overview

As part of Gallagher, you will be joining a team that delivers more than policies; you will provide proactive risk management consulting, innovative solutions, and an unmatched level of client service. Are you ready to build a rewarding career while making a real difference in people's lives? Join our Personal Lines Team in Lowell, MA, as a Personal Lines Account Manager. At Gallagher, we believe in empowering our employees to grow, thrive, and succeed. In this role, you'll collaborate with a supportive team to help clients prepare for the unexpected, all while contributing to a culture of excellence and continuous improvement. This is a hybrid position with 4 days in the office and 1 day remote after training is completed. Join us at Gallagher, where we’re united by a commitment to one another’s growth and the pursuit of shared goals. Together, we’ll shape a future defined by excellence How you'll make an impact As a Personal Lines Account Manager, you'll play a vital role in delivering exceptional service to our clients. You'll work closely with Account Executives to ensure smooth workflows and provide outstanding client support. From managing accounts and processing policy changes to reviewing carrier quotes and ensuring compliance with documentation standards, your work will directly impact client satisfaction and retention. You'll also have the opportunity to grow your expertise by staying updated on industry trends and participating in ongoing training. Here’s what you’ll be doing: Supporting clients by preparing correspondence, processing renewals, and managing policy changes. Ensuring accurate and timely documentation, including signed applications and coverage confirmations. Maintaining organized records and adhering to company procedures to achieve positive audit results. Engaging in continuous learning to enhance your insurance knowledge and technical skills. About You Required: Bachelor's degree with 0+ years client service and/or claims management experience -OR- High School degree/GED with 3+ years client service and/or claims management experience. Producer's License. Proficiency in Microsoft Office. Appropriate licensing as required. Here’s what you’ll bring to the role: A passion for delivering exceptional client service and building strong relationships. The ability to manage multiple tasks efficiently while maintaining attention to detail. Strong communication skills to explain complex information in simple terms. A proactive approach to learning and staying informed about industry trends. Familiarity with agency management systems and a commitment to process excellence. #LI-TW1 #LI-Hybrid Compensation and benefits We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: Medical/dental/vision plans, which start from day one! Life and accident insurance 401(K) and Roth options Tax-advantaged accounts (HSA, FSA) Educational expense reimbursement Paid parental leave Other benefits include: Digital mental health services (Talkspace) Flexible work hours (availability varies by office and job function) Training programs Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing Charitable matching gift program And more... **The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.