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Front Desk Associate
Front Desk AssociateWestFit Clubs • Westford, Massachusetts, United States
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Front Desk Associate

Front Desk Associate

WestFit Clubs • Westford, Massachusetts, United States
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Job Details

  • Job type : Part-time, Hourly
  • Wage : $15.00 - $17.00
  • # of hours per week :  6 -10
  • Days : Tuesday, Thursday & Weekends as needed
  • Age requirement : Must be 18 years or older
  • Shifts

Tuesday : 7am-10am, 6pm-9 : 30pm

  • Thursday : 7am-10am
  • Friday : 7am-11am
  • Saturday : 8am-12pm, 12pm-4pm
  • Sunday as needed

    • Candidates should only apply if availability matches the shifts above

    Summary

    The WestFit Club is seeking a professional and enthusiastic Front Desk Associate to join our team. As the first point of contact for our valued members and guests, you will play a crucial role in creating a welcoming and positive atmosphere for everyone who enters our club.

    The ideal candidate has a passion for providing exceptional customer service and a genuinely friendly attitude. Your responsibilities will include greeting members, managing check-ins, answering phone calls, and providing accurate information about our facilities and services. You must be an excellent multitasker, able to handle various tasks with a calm and organized approach in our fast-paced environment.

    This position is essential to our daily operations and requires a reliable, proactive individual with a strong work ethic. If you are a team player who is eager to make a direct impact on our members' experience and contribute to a supportive and dynamic club culture, we encourage you to apply.

    As a valued team member, you'll receive a complimentary fitness center membership.

    Responsibilities

  • Greet and check-in all members and guests in a friendly, professional, and efficient manner.
  • Answer phones and respond to inquiries about membership, class schedules, and club amenities.
  • Handle sales transactions, including point-of-sale purchases for merchandise and services.
  • Maintain a clean, organized, and welcoming front desk and lobby area.
  • Manage a multi-line phone system, directing calls and taking messages as needed.
  • Address member concerns and resolve issues effectively, escalating to management when necessary.
  • Provide tours of the facility to prospective members, highlighting key features and benefits.
  • Stay up-to-date on all club promotions, events and class offerings.
  • Enforce club policies and safety procedures to ensure a secure environment for all members and staff.

    • Qualifications

  • Exception interpersonal skills with a positive and energetic approach to customer service.
  • Excellent verbal and written communication skills.
  • Highly organized with attention to detail.
  • Proficiency in using computer systems, including point-of-sale software.
  • Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
  • Must be able to work a flexible schedule, including early mornings, evenings, weekends, and holidays.
  • High school diploma or equivalent required.
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