Associate Degree Apprenticeship Program - F&I Operations - Midwest (Summer 2026)

Zurich North America's Apprentice Program

Zurich is accepting resumes for our 2026 Apprentice Program, apply today! The program launches at the beginning Summer 2026 as early as June 16th through July 20th. Our innovative General Insurance Apprentice Program allows participants to simultaneously gain their first-time higher education and the experience to launch a rewarding career in commercial insurance. Remotely, apprentices will support our F&I Claims Shared Services Team with : engaging with both internal business partners and external customers through various communication channels, including phone calls, to ensure effective and timely communication. Processing billing for Enterprise Rental Car (ERAC) reservations using the ARMS system. Preparation and sending cancellation letters for Guaranteed Asset Protection (GAP) coverage. Sorting and routing incoming GAP mail to appropriate claims teams, updating files as required. Monitoring and managing the Vehicle Service Contract (VSC) Outstanding Report by voiding and reissuing expired credit card entries and supporting other payment-related tasks. Assist with various administrative duties to ensure smooth team operations.

Earn & Learn

The two-year program offered in the Midwest combines targeted virtual coursework at Harper Community College with relevant work rotations at Zurich North America's Overland Park, KS, Schaumburg, IL or remote office. The ideal candidate is seeking a first-time associate degree and has minimal college credits completed. Apprentices who successfully complete this two-year program will : work in a paid, benefit-eligible full-time position at Zurich. Work 3x a week, School 2x a week, paid for all 40 hours / week. Earn a tuition-free Associate in Applied Science degree in Business Administration with a concentration in Insurance (virtually at Harper College). Receive a Department of Labor Certificate of Apprenticeship. Possess credentials and skills for today's ever-changing marketplace.

Basic Qualifications

High School Diploma or equivalent. Professional work experience not required. Must be enrolled and validated as college ready by Harper Community College Admissions. This is a separate application process that can take place concurrently to Zurich's application process.

Preferred Qualifications

1 or more years of work experience and / or leadership role in student activities and / or significant voluntary community service. Interest in pursuing a career in the insurance industry. Ability to balance multiple priorities between work and school deadlines. Strong customer service skills. Collaboration and problem-solving skills. Ability to communicate with impact. High degree of self-discipline and focus. Attention to detail. Ability to collaborate and work successfully in a team environment. Intermediate computer skills, specifically Excel. Ability to navigate learning and interactions in an online environment. Strong written and verbal communication skills.