Talent.com
Customer Service Representative - Tax Software
Customer Service Representative - Tax SoftwareIntelogix Corporation • El Paso, TX, United States
Customer Service Representative - Tax Software

Customer Service Representative - Tax Software

Intelogix Corporation • El Paso, TX, United States
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Pay Rate : $16.00 / hr

Who we are :

At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.

What's the Role About?

If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you!

In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.

  • Are you energetic, enthusiastic with an engaging personality?
  • Are you driven to deliver effective results while providing excellent customer service?
  • Do you have extraordinary communication skills?

What's in it for YOU?

  • Paid Training
  • Medical, Dental, and Vision Insurance
  • Paid Time Off
  • Employee Discounts
  • Full-time, non-seasonal
  • Career Advancement

    • Responsibilities :

  • Field inbound calls from Tax professionals seeking software support
  • Ask probing questions to determine the root cause of the issue
  • Clearly communicate technical information and troubleshooting steps to customers with varying levels of technical understanding
  • Maintain accurate records of customer interactions, problem resolutions, and follow-up actions in the call log database
  • Exercise patience, empathy, and active listening skills to understand and address customer needs and concerns
  • Escalate complex issues to senior support staff or technical teams as needed
  • Adhere to call center procedures, scripts, and quality standards

    • What We Look for in a Candidate :

  • 18 years of age or older with a High School Diploma or GED
  • Tech-savvy with the ability to navigate multiple windows and tabs while delivering top-tier customer support over the phone
  • Typing proficiency of 35 WPM with accuracy
  • Minimum 1 year of customer service experience required; 2 years of call center experience preferred
  • Excellent attendance, ensuring you're there when our customers need you
  • Solid understanding of computer hardware, software, operating systems, and basic networking principles. Ability to troubleshoot common computer-related issues.
  • Basic tax knowledge is strongly preferred
  • Ability to analyze customer issues, identify root causes, and determine appropriate solutions.
  • Proven ability to apply logic and reasoning to resolve complex customer problems.
  • Excellent phone etiquette and verbal communication skills with the ability to articulate technical information clearly and concisely
  • Ability to compose professional and grammatically correct email responses, both internally and externally as needed
  • Demonstrated ability to actively listen to customer concerns and gather relevant information
  • A genuine ability to empathize with customers and handle challenging conversations with poise and professionalism
  • A strong commitment to providing outstanding customer service and exceeding customer expectations
    • [job_alerts.create_a_job]

    Customer Service Representative • El Paso, TX, United States

    [internal_linking.similar_jobs]
    Remote Customer Service Representative

    Remote Customer Service Representative

    Liveops • El Paso, Texas, United States
    [filters.remote]
    [job_card.full_time]
    Tax Software Support – Independent Contractor.Liveops is contracting seasonal Product Support Agents to provide remote support for a leading tax software program. This opportunity is ideal for indep...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Oklahoma Customer Service Representative

    Oklahoma Customer Service Representative

    VirtualVocations • El Paso, Texas, United States
    [job_card.full_time]
    A company is looking for a Customer Service Representative to work remotely in Oklahoma.Key Responsibilities Receive and document customer concerns, ensuring timely and accurate processing of inf...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Indiana Licensed Tax Professional

    Indiana Licensed Tax Professional

    VirtualVocations • El Paso, Texas, United States
    [job_card.full_time]
    A company is looking for an Experienced Tax Professional - Remote.Key Responsibilities Conduct tax interviews with clients and support online tax clients through virtual tools Generate business ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    FINRA Licensed Customer Service Rep

    FINRA Licensed Customer Service Rep

    VirtualVocations • El Paso, Texas, United States
    [job_card.full_time]
    A company is looking for a Licensed Customer Service Representative.Key Responsibilities Perform advanced customer service activities for specialized products and services, focusing on complex in...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Florida Bilingual Customer Service Rep

    Florida Bilingual Customer Service Rep

    VirtualVocations • El Paso, Texas, United States
    [job_card.full_time]
    A company is looking for a Remote Bilingual Customer Service Representative I.Key Responsibilities Respond to customer inquiries related to tolling and administration using training and available...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Ohio Licensed Client Services Representative

    Ohio Licensed Client Services Representative

    VirtualVocations • El Paso, Texas, United States
    [job_card.full_time]
    A company is looking for a Client Services Representative with workers' compensation experience preferred for Ohio residents only. Key Responsibilities Manage contract renewals and prepare Client ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Billing Customer Service Rep (OKC and El Paso)

    Billing Customer Service Rep (OKC and El Paso)

    Oklahoma Staffing • El Paso, TX, US
    [job_card.full_time]
    This position will be open to Oklahoma City and El Paso.While mostly remote, it will have occasional in-office responsibilities and is a hybrid position. Perform intermediate level of accounting wor...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Alabama Licensed Tax Professional

    Alabama Licensed Tax Professional

    VirtualVocations • El Paso, Texas, United States
    [job_card.full_time]
    A company is looking for an Experienced Tax Professional - Remote.Key Responsibilities Conduct tax interviews with clients and support online tax clients through virtual tools Generate business ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Dispute Representative

    Dispute Representative

    VirtualVocations • El Paso, Texas, United States
    [job_card.full_time]
    A company is looking for a Dispute Representative - BankCard to perform dispute-related functions for various card types. Key Responsibilities Perform functions related to consumer debit, prepaid,...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Bilingual Customer Solutions Representative

    Bilingual Customer Solutions Representative

    VirtualVocations • El Paso, Texas, United States
    [job_card.full_time]
    A company is looking for a Customer Solutions Representative responsible for handling escalated customer inquiries and ensuring a positive customer experience. Key Responsibilities Manage and reso...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Remote Tax Professional

    Remote Tax Professional

    VirtualVocations • El Paso, Texas, United States
    [filters.remote]
    [job_card.full_time]
    A company is looking for an Experienced Tax Professional - Remote.Key Responsibilities Conduct tax interviews with clients and support online tax clients through virtual tools Generate business ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Remote Customer Service Representative – Product Testing

    Remote Customer Service Representative – Product Testing

    GLOCPA • El Paso, Texas
    [filters.remote]
    [job_card.full_time]
    We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.[show_more]
    [last_updated.last_updated_30] • [promoted]
    Remote Bilingual Sales & Customer Service Representatives

    Remote Bilingual Sales & Customer Service Representatives

    New Frontier Immigration Law • El Paso, TX, US
    [filters.remote]
    [job_card.full_time]
    Remote Bilingual Sales & Customer Service Representatives.Put Your Bilingual Skills to Work Help Families Find Freedom.At New Frontier Immigration Law, we don't just practice law we change lives....[show_more]
    [last_updated.last_updated_30] • [promoted]
    Property and Casualty Licensed Customer Care Representative

    Property and Casualty Licensed Customer Care Representative

    VirtualVocations • El Paso, Texas, United States
    [job_card.full_time]
    A company is looking for a Customer Care Representative.Key Responsibilities Deliver exceptional customer service while proactively seeking solutions within compliance and legal requirements Com...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Customer Service Representative (Office and Administrative Support)

    Customer Service Representative (Office and Administrative Support)

    ARS Auto Repair Inc • El Paso, TX, US
    [job_card.full_time]
    We pride ourselves on a positive work environment and a dedicated team focused on excellence and customer satisfaction.We are seeking a motivated and professional Customer Service Representative to...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Customer Service Representative (Office and Administrative Support)

    Customer Service Representative (Office and Administrative Support)

    Airpark Auto Pros • El Paso, Texas, United States
    [job_card.full_time]
    Airpark Auto Pros is a growing organization committed to delivering excellent service to our customers.We are looking for a motivated and friendly Customer Service Representative to join our team a...[show_more]
    [last_updated.last_updated_1_day] • [promoted]
    Texas Licensed Tax Professional

    Texas Licensed Tax Professional

    VirtualVocations • El Paso, Texas, United States
    [job_card.full_time]
    A company is looking for an Experienced Tax Professional - Remote.Key Responsibilities Conduct tax interviews with clients and support online tax clients through virtual tools Generate business ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Tax Associate

    Tax Associate

    H&R Block • El Paso, TX, United States
    [job_card.full_time]
    At H&R Block, we believe in the power of people helping people.Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere.We also believe ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]