PROGRAM ADMINISTRATOR

Administrative Director Of Social Services

Applicants must be permanent in the Administrative Director Of Social Services Civil Service Title or be permanent in a comparable title eligible for 6.1.9 Title Change or be reachable with the score of 100 on the Open Competitive Administrative Director Of Social Services Exam (# 1121). The New York City Department Of Homeless Services (DHS) is the largest organization in the United States dedicated to preventing and addressing homelessness. In partnership with other City agencies and nonprofit organizations, DHS works to prevent homelessness before it begins, reduce street homelessness, provide temporary shelter, and connect individuals and families to stable housing all with a focus on accountability, empathy, and equity. DHS is committed to continuous improvement and employs innovative strategies to deliver high-quality services that support a swift transition from shelter to self-sufficiency. The agency manages hundreds of facilities and operates with a large team as well as a several billion-dollar budget to meet the diverse needs of New Yorkers experiencing homelessness. The Division Of Shelter Intake is responsible for the oversight of the day-to-day operations of the agency's Single Adult, Adult Families and Families With Children's intake and assessment sites, both directly run and contracted providers. This Division is responsible for ensuring that the City's most vulnerable population can access shelter, per eligibility criteria, 24 hours a day, 7 days a week, 365 days a year. The Department Of Homeless Services (DHS) is recruiting one (1) Administrative Director Of Social Services, Level M3, to function as a Program Administrator at the PATH diversion program within the Shelter Intake Division. The Program Administrator will :

• Oversee all operations and programs related to the Eligibility and Field Investigation Unit, Resource Room, the Community Bridge Resource Team, Child Wait Space, and Intake and Departure at the PATH Family Intake Center.
• Manage the intensive Resource Room engagements, including relocation services, and connect clients to other homeless prevention services such as Homebase and HRA's Homeless Diversion Unit, as well as other community-based organizations, directing all aspects of the Path Family Intake Center's Field Investigation Unit and Senior Team Leader and Team Leader Units.
• Ensure the efficient operation of a team of Fraud Investigators and Associate Fraud Investigators responsible for the investigation and determination of eligibility for temporary housing assistance.
• Develop and implement policies governing the daily operation of the Path Family Intake Center.
• Oversee the coordination of medical referrals with on-site medical provider staff to assist clients with mental health evaluations, medical assessments, and issuance of referrals; Liaises with IT to ensure integration of policy changes into databases, management reports, and technology.
• Monitor data to ensure proper implementation and compliance.
• Direct development and implementation of staff training to ensure uniformity, interpretation and practice in the application of administrative policies, procedures, and regulations.
• Will recommend follow-up trainings based on error rates noted in management reports and feedback from staff supervision.
• Direct the coordination of services with sister agencies (HRA, ACS, DYCD, DVS, NYCHA, HPD), contracted providers (onsite medical provider and Home-base offices), and community-based organizations (hospitals, mental health providers, veterans' services).
• Develop new need proposals, including models for service delivery, staffing needs, and budget proposals, to help increase efficiency and quality of program delivery.
• Direct personnel actions, including development of position descriptions, oversight of hiring process (including resume review, interviewing, and candidate selection), and oversight of disciplinary actions, and Ensure compliance with collective bargaining agreements through review and negotiation of schedules, tasks, and work environment and regular consultation with superiors regarding the same.

Minimum Qualifications :

1. A baccalaureate degree from an accredited college or university and four years of progressively responsible experience, in a large governmental agency, business firm, civic or community organization operating in the area of social services, including one year at the administrative or managerial level; or

2. Education and / or experience equivalent to "1" above. Graduate education or a license may substitute for up to a maximum of three years of experience in the area of social services, but not for the one year of experience at the administrative or managerial level as described in "1" above, as follows : (A) A master's degree from an accredited college or university in accounting, business, child welfare, counseling, economics, education, finance, human resources, labor relations, management, management science, nursing, operations research, organizational behavior, personnel or public administration, political science, psychology, sociology, social work, statistics, and / or urban studies may substitute for two years of experience; and / or (B) Graduate education beyond the baccalaureate degree may be substituted at the rate of 30 semester credits from an accredited college or university in the area(s) listed in "2(A)" above for each year of experience up to a maximum of three years; or (C) A valid New York State Registration as a Licensed Clinical Social Worker (LCSW) or Licensed Master of Social Work (LMSW) may substitute for three years of experience. However, all candidates must have a baccalaureate degree from an accredited college and one year of experience at the administrative or management level as described in "1" above.

Preferred Skills :

Exceptional oral and written communication skills to effectively convey the agency vision to staff, providers, and the public and a demonstrated ability to achieve desired outcomes. Working knowledge of New York City and State regulations that govern DHS. Experience working with homeless individuals and / or families. Familiarity with DHS policies and procedures. Extensive experience in social services, health, or other human services operations and administration

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website.

New York City Residency is not required for this position.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.