Director of Operations

Job Overview

Plan and manage major functions of the hotel and Denver Union Station (e.g. security, station tenants, and room operations) to achieve customer (guest, employee, corporate and owner) satisfaction and quality service while meeting / exceeding financial goals. Position is responsible for short and long term planning and day-to-day operations of major functions in the hotel. Develops and recommends the budget, marketing plans and objectives and manages within those approved plans.

Responsibilities

• Manage the Human Resources in the group in order to attract, retain and motivate the employees; hire, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communication vehicles, discipline and terminate, as appropriate.
• Develop, recommend, implement and manage the group's annual budget, business / marketing plan, forecasts and objectives to meet / exceed management expectations.
• Implement company programs (company / franchise), develop local programs and procedures and manage the operations of the group, ensuring compliance with SOPs, safety regulations and all other federal, state and local laws and regulations to ensure optimal levels of quality service and customer satisfaction.
• Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality.
• Implement emergency organization procedures and training through the management of the Security staff to ensure appropriate protection for the hotel guests, staff and company asset.
• Execute and promote an accident prevention program to minimize liabilities and related expenses.
• Manage the maintenance / sanitation of the front and back of the house to protect the assets, comply with regulations and ensure quality service and customer satisfaction.
• Assume the responsibilities of the General Manager in his / her absence.

Qualifications

Education / Formal Training

A four-year college degree or equivalent education / experience

Experience

Five to ten years of employment in a related position with this company or other organizations. Luxury hotel experience preferred.

Knowledge / Skills

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Environment

General office and hotel environment

Salary

USD $100,000.00 - USD $110,000.00 / Yr.