Admissions Counselor

Cross Creek Hospital in Austin, Texas, is a respected provider of mental health services for adolescents, adults, and seniors of all genders. Our hospital, which is located in the Walnut Creek area of north Austin, serves individuals who are struggling with depression, bipolar disorder, posttraumatic stress disorder (PTSD), and other mental health concerns. We also treat individuals who have a primary mental health diagnosis and a co-occurring substance use disorder. Our inpatient options include age-appropriate programs for adults, and seniors. At the outpatient level, we offer separate programs for adolescents and adults.

POSITION DETAILS

Full Time

Overnight shift (7p - 7a, Sun / Mon / Tues AND every other Wednesday)

Our Admissions Counselors / Specialist are clinical professionals responsible for facilitating admissions, clinical intake assessments and utilization review processes to assure continuity for the most appropriate level of care for patients and their benefit / resources utilization.

ESSENTIAL FUNCTIONS :

• Respond to inquiries about the facility within facility policy timeframes.
• Ability to develop therapeutic relationships with patients and families.
• Perform benefit eligibility to ensure patient benefits are active at the time of admission. Communicate benefit eligibility to the business office and the patient or significant other.
• Collaborate with other facility medical and psychiatric personnel to ensure appropriate recommendations regarding pending referrals.
• Coordinate admission and transfer from referral sources and between levels of care within the facility.
• Maintain knowledge of milieu management.
• Communicate projected admissions to designated internal representatives promptly.
• Ensure all clinical information from referral sources or patient (including medical comorbidity information) is received, when possible, prior to patient admission.
• Schedule (when applicable) and complete pre-admission assessments, consult with the admitting physician, and communicate disposition recommendations to patient or their family.
• Possess skill in preparing and maintaining appropriate medical record documentation that will result in authorization at the level of care being requested of the payor.
• Complete initial pre-authorization for treatment and admission prior to admission, when possible, and within payor timeframe guidelines.
• Admit patient in the registration and accounting system. Complete all admission and consent forms with the patient.
• Demonstrate a positive, empathetic and professional attitude towards customers always.  When patient needs are not met, acknowledge and work to resolve complaints.  Recognize that patient safety is a top priority.
• When a patient's needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority.
• Coordinate care for patients who are not being admitted and ensure that they receive appropriate follow-up care and referrals.
• Demonstrate a sense of urgency related to the importance of patient safety and provide excellent customer service.
• Responsible for conducting safety checks and ensuring that supervision is conducted at 15-minute intervals, as noted in special precautions, or by individualized supervision guidelines as needed.

OTHER FUNCTIONS :

EDUCATION / EXPERIENCE / SKILL REQUIREMENTS :

LICENSES / DESIGNATIONS / CERTIFICATIONS :

We are committed to providing equal employment opportunities to all applicants for employment regardless of an individual's characteristics protected by applicable state, federal and local laws.

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