Finance Customer Service

Position Type: Regular
Your opportunity

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

Schwab’s service team is at the heart of our firm’s commitment to helping clients own their financial futures. In this exciting role, you’ll learn to educate clients about investment strategies, trading tools, market mechanics, and retirement choices. You’ll engage with, and be an advocate for, clients when answering inbound calls, taking ownership, and tackling complex issues to offer the best possible solution. You’ll also take charge of your own professional journey by attending the Schwab Service Academy, which provides you with the paid training, study time, and support you need to obtain your Securities Industry Essentials and FINRA Series 7 & 63 licenses.

If you are eager to pursue a career in finance, share our passion for serving clients, and are looking for evening, overnight, and weekend shifts - this role is for you.

We offer competitive pay and bonus package that includes:

• Starting compensation of $54,100 during training ($26.01/hr.) plus an annual bonus opportunity of 10% of your base pay and other eligible earnings
• Potential to increase their total compensation to $61,700 within their 1st year upon obtaining the required licensing and achieving performance-based pay increases:
  • $56,100 base ($26.98/hr.)
  • 10% bonus opportunity depending on individual/corporate performance
• Evening, overnight, and weekend shifts include up to 20% additional compensation, dependent on shift.

What you have

If you’re not a finance expert, that’s okay! People coming from many different experiences have found tremendous success here at Schwab. Successful candidates will have a growth mindset, a willingness to learn, and a passion for serving others.

Requirements:

• Ability to work 8:00am – 4:30 pm Monday through Friday during Schwab's training program, on-site.
• After training is complete, the ability to work assigned shift to accommodate business needs to include evening, overnight, and weekend options.
• Benefits of working evenings, overnight, and weekend shifts include increased compensation and remote work opportunities for qualifying shifts.
• Your Talent Advisor will walk you through the training schedule, available shift groups, and the shift assignment process during the interview.

Example shift groups:

• Weekend Day Shift (Start between 6:30am-9:30am CT, includes 1-2 weekend days): Potential to work remote after training IF working both weekend days are assigned
• Weekday Evening Shift (Start 11am-5pm CT, Monday-Friday): In office
• Weekday Overnight Shift (Start 7:30pm CT, Monday-Thursday): Potential to work fully remote after training
• Weekend Evening/Overnight Shift (Start at 12pm CT Sat/Sun/Mon or 7pm CT Friday/Saturday/Sunday): Potential to work fully remote after training

Preferred qualifications

• Previous customer service or client relationship experience
• Bachelor’s degree or higher from an accredited university
• Ability to adapt to changes in the market and business
• Passion for providing service to clients
• Motivation to learn about the securities industry including the basic principles of equity, option, and mutual fund transactions
• Robust communication to include influencing and client engagement skills
• Desire to be part of a supportive and collaborative team
• Demonstrated success navigating multiple computer applications

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