French Bilingual Executive Travel Consultant

Executive Travel Consultant

Amex GBT is a place where colleagues find inspiration in travel as a force for good and through their work can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

The role of Executive Travel Consultant at Amex GBT is to offer an exceptional travel experience to our corporate clients. Working together as a high performing team, specializing with in depth knowledge, our Travel Consultants provide exceptional traveler care and highest quality of customer service. In this high touch service environment, you will have true accountability for the service relationship and customer experience, by providing creative and timely travel solutions using available tools and technology as needed.

This role will form part of a highly skilled small team of Executive Corporate Travel Consultants located virtually from home. If you're motivated, collaborative, and enjoy working in an environment that prioritizes quality of interactions over quantity of calls, this is the perfect role for you!

Your tasks will include:

• Acting as the point of sale on all domestic & international travel reservations, arranging both routine and complex air, rail, ground, and hotel accommodation.
• Providing consultative advice, solutions, and recommendations for our VIP travelers.
• Operating in a multi-channel environment where you are accountable to key performance indicators of success.
• Using positive telephone and email service techniques; acting on special customer requests and maintaining excellent client relations.
• Proactively selling additional services for our travelers, e.g., hotel and car.
• Expressing enthusiasm and energy within the organization and always acting according to company Ethics, Values, and Compliance guidelines.
• Acting in accordance with all Amex GBT policies and procedures.

We're looking for candidates who:

• Have in-depth knowledge of domestic & international air, hotel, car, and rail booking practice and policies.
• Provide high touch executive customer service.
• Have 5+ years experience as a Corporate Travel Consultant.
• Have native Sabre proficiency preferred but not required.
• Have a detailed understanding of fares and ticketing rules for domestic and international travel.
• Have excellent written and verbal communication skills.
• Have a passion for excellence in customer service with attention to detail.
• Have the ability to act with integrity when handling personal and confidential traveler information.
• Have basic computer navigation skills with an ability to multitask in multiple computer applications.

Candidates should be comfortable working any assigned shift during business hours: Monday-Friday 5:00am-6:00pm Pacific Standard Time. This varies depending on the clients' hours of operation.

The US national base salary range for this position is from $46,200.00 - $85,800.00, based on factors including the scope and complexity of the role and the successful candidate's relevant experience, skills, knowledge, and work location. This role is eligible for a discretionary annual bonus which rewards participants based on individual and/or company performance.

For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

The #TeamGBT Experience includes:

• Flexible benefits tailored to each country and start the day you do.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right.
• We strive to champion inclusion in every aspect of our business.

All applicants will receive equal consideration for employment without regard to age, sex, gender, pregnancy, race, color, citizenship, religion, disability, or any other class or characteristic protected by law.