Director of Program Operations (ACPE)(PCN 05-0401)

Job Description

Do you want to help more students access higher education through efficient impactful operations

Are you skilled at improving systems and leading teams to deliver excellent service

Can you turn big ideas into real results that make programs fair effective and sustainable

Are you ready to lead change that strengthens trust and equity in student lending

If so you are encouraged to join the Program Operations team at the Alaska Commission on Postsecondary Education!

The Alaska Commission on Postsecondary Education (ACPE) is recruiting for a Director of Program Operations to join our leadership team in Juneau.

The Director of Program Operations serves as ACPEs Chief Operating Officer and is responsible for the administration and oversight of Alaska Commission on Postsecondary Education and Alaska Student Loan Corporation (ASLC) financial aid programs including loan scholarship and grant origination and servicing contractor oversight and monitoring compliance and research and analysis. This position also manages special projects and strategic initiatives and may act on behalf of the Executive Director in their absence.

WORKING CONDITIONS; WHAT YOU CAN EXPECT :

Subject to HR and division approval we offer hybrid telework options once employees have completed the required probationary period.

ACPEs Juneau office is located in the Vintage Business Park area of Mendenhall Valley conveniently close to the bus line with ample parking available. Standard work hours and work location are outlined in the ACPE Telework Agreement. Based on business needs this position may occasionally require alternate workdays and / or reporting to the main workplace on an otherwise scheduled telework day.

The position may also require periodic overnight travel both in- and out-of-state to represent ACPE in meetings conferences and collaborative initiatives.

Positions with the Commission are eligible for all State of Alaska health care leave and retirement benefits. For more information about ACPE our mission and our services please visit our website at :

The ideal candidate demonstrates exceptional leadership and strategic management capabilities possesses a strong understanding of financial aid operations and compliance and is committed to advancing ACPEs mission of providing sustainable solutions for college career and technical training.

They will actively support and model ACPEs values : Service Innovation Empowerment Quality and Accountability .

The ideal candidate will possess some or all of the following knowledge skills and abilities :

• Extensive knowledge of statutes regulations policies and procedures governing federal and state financial aid programs
• Experience developing interpreting and implementing complex laws and regulations
• Proven leadership in managing large multi-functional teams and complex financial operations
• Strong analytical strategic planning and problem-solving skills
• Exceptional written and verbal communication skills including representing the agency in public forums
• Experience with electronic loan servicing and financial management systems
• Ability to build and maintain positive relationships with diverse stakeholders in a highly regulated environment
• Sound judgment and discretion in handling sensitive information and decision-making

Program Operations Leadership

Division Management and Staff Leadership

Strategic Initiatives and Agency-Level Leadership

Minimum Qualifications

AND

Substitution :

Additional postsecondary education may be substituted for the required general experience on a year-for-year basis for up to two years.

Preference will be given to applicants with management experience in consumer educational or federal student lending programs.

Other Information :

This is a fully exempt job class under AS 39.25.110(11).

Additional Required Information

SPECIALNOTICE : PLEASEREADCAREFULLY

ADDITIONAL REQUIRED INFORMATION :

COVER LETTER

A cover letter is required for this position. Your application package will be reviewed to determine if you possess the experience and strengths that ACPE is seeking for this position. The cover letter will be considered a writing sample and will be used along with the application to determine if an applicant is qualified for this position and which applicants will advance to the interview phase of the recruitment and selection process.

In your cover letter please describe your knowledge skills and experience as they pertain to this position. Your description should include your professional experience relevant to the position including detailed job descriptions your role and responsibilities and the length of time you performed those responsibilities. If using work experience not already documented in your application also provide the employers name your job title dates of employment and whether full or part-time.

EDUCATION

If postsecondary education is being used to meet minimum qualifications you must complete the Education and Training section of the application and attach your transcripts to your application. If you have not obtained a degree indicate the number of credit hours earned in the Degrees Obtained field.

SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION

Education completed in foreign colleges or universities may be used to meet the above requirements if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value or full value is given in subject areas applicable to the curricula at the state university.

It is your responsibility to provide such evidence when applying.

INTERVIEW

Applicants invited for an interview will be required to provide the following at time of interview :

THIS RECRUITMENT IS FOR ALASKA RESIDENTS ONLY

This recruitment is open to Alaska Residents only. Applicants must meet Alaska Residency Requirements to be considered for employment at this time.

Special Notice : Please Read Carefully

An applicants response to the minimum qualification question must be supported by the job application.

This position is established as an exempt position range 25. It is not covered by the terms of a collective bargaining agreement; therefore ACPE may fill this position as soon as a qualified applicant is identified.

While ACPE operates within the Department of Education and Early Development for administrative purposes the Commission and its staff are not subject to the direction of the Commissioner of Education and Early Development nor the State Board of Education.

Applicants with any ACPE educational loans must be current in payments to be considered. A routine background check will be conducted for applicants interviewed and under serious consideration.

EEO Statement

The State of Alaska complies with Title 1 of the Americans with Disabilities Act (ADA). Individuals with disabilities who require accommodation auxiliary aides or services or alternative communication formats please call 1- or 465-4095 in Juneau or (TTY) or correspond with the Division of Personnel & Labor Relations at P.O. Box 110201 Juneau AK 99811-0201. The State of Alaska is an equal-opportunity employer.

Benefits

The following information describes typical benefits available to State of Alaska employees. Actual benefits may vary based on bargaining unit position type and full- or part-time status. For a detailed overview of insurance health and retirement benefits visit the Division of Retirement and Benefits website. State of Alaska Division of Retirement and Benefits

Insurance Benefits

Health insurance (medical / vision / dental) with employer contributions

Employer-paid Basic Life Insurance (additional optional coverage may be available)

Optional group insurance programs including long-term / short-term disability accidental death and dismemberment long-term care and supplemental survivor benefits

Flexible spending accounts for eligible health care or dependent care expenses

Retirement Benefits

Membership in PERS or TRS

Employer contributions to defined contribution or defined benefit plans depending on hire date

Contributions to the Alaska Supplemental Annuity in lieu of Social Security

Optional enrollment in the Alaska Deferred Compensation Program

Paid Leave and Other Benefits

Personal leave accrual with increases based on time served

Twelve paid holidays per year

Contact Information

Contact Information :

WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE

For questions regarding application submission or system errors contact the Workplace Alaska hotline at 1- (toll free) or in the Juneau. Email inquiries may be sent to

For applicant password assistance please visit : call :

For specific information about this position please contact the hiring manager at the following :

Katrina Skidmore; Executive Office Administrative Assistant

Required Experience :

Director

Key Skills

Risk Management,Negiotiation,Operational management,Smartsheets,Strategic Planning,Team Management,Budgeting,Leadership Experience,Program Development,Supervising Experience,Financial Planning

Employment Type : Full-Time

Experience : years

Vacancy : 1