Assistant Manager - New York

Description

The Assistant Manager ensures the safe and efficient parking operations, while delivering service that exceeds our customer / client’s expectations. The Assistant Manager is responsible for assisting the Operations Manager in all aspects of operating the parking facility including : staff management, revenue control, safety, and client relations.

Key Responsibilities

Team Leadership & Development

Support the Operations Manager in leading location staff by delegating responsibilities, coaching and mentoring team members, monitoring performance, and ensuring adherence to company standards and policies.

Talent Management

Assist in recruitment, onboarding, and training of new team members. Contribute to workforce planning and scheduling to ensure optimal coverage and operational efficiency.

Client & Stakeholder Relations

Serve as a liaison to property management and client representatives. Attend location meetings and respond to client inquiries to maintain strong professional relationships and ensure service excellence.

Facility Oversight

Oversee the cleanliness, safety, and maintenance of the parking facility and surrounding premises. Coordinate and monitor maintenance projects to ensure timely and high-quality completion.

Operational Compliance & Financial Controls

Support the Operations Manager in overseeing ticket inventory, cash handling procedures, reporting, and audits to ensure compliance and minimize risk.

Reporting & Analysis

Assist in preparing and analyzing daily, weekly, and monthly operational reports. Provide insights and recommendations to improve performance and efficiency.

Service Recovery & Guest Experience

Act as a point of escalation for guest concerns, ensuring prompt and professional resolution. Promote a culture of exceptional customer service among staff.

Incident Response & Safety Management

Respond to and document incidents, accidents, and safety concerns. Collaborate with property security and internal teams to ensure a safe environment for guests and staff.

Operational Support

Provide coverage for frontline roles when necessary, ensuring continuity of service and operational integrity.

Skills, Knowledge and Expertise

• At least 18 years of age
• Excellent customer service and communication skills
• Ability to verbally communicate with guests
• Proficient in Microsoft Office Suite (Word, Excel, Outlook)

Benefits

Join our team and enjoy an outstanding benefits package, including :

Generous Paid Time Off : Enjoy 10 days of paid time off, plus 8 paid holidays, so you can rest and recharge.

Comprehensive Health Plans : Access top-notch Medical, Dental, and Vision coverage for you and your family.

Life and Disability Insurance : Company paid basic life and Short-Term Disability to secure your future with essential protection for you and additional options for your loved ones.

401(k) Plan : Benefit from a generous employer match with immediate vesting to help you save for retirement.

Employee Assistance Program : Access behavioral Health Care to assist with personal needs for you and your family members.

Parental and Caregiver Leave : Enjoy time off to support your growing family or care for loved ones.

United States - California applicants only :

The Company will consider qualified applicants with arrest or conviction records for employment in accordance with the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers and the City of Los Angeles Fair Chance Initiative for Hiring, and other local ordinance, as applicable. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if the Company is concerned about a conviction or convictions that is / are directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction(s), provide mitigating evidence, or challenge the accuracy of the background report.   A criminal history may have a direct, adverse and negative relationship upon certain job duties of this employment position, and such criminal history may result in the withdrawal of a conditional offer of employment.

Find out more about the Los Angeles County Fair Chance Ordinance at https : / / opportunity.lacounty.gov / wp-content / uploads / 2024 / 03 / FCO-FAQ-Final-Updated-with-Recommendations.pdf .   Find out more about the California Fair Chance Act by visiting the Civil Right’s Department Fair Chance Act webpage : https : / / calcivilrights.ca.gov / fair-chance-act / .

The Reimagined Parking family of nationally recognized operating companies–Impark, Lanier Parking, Republic Parking, AmeriPark, and Park One—is a leading people-driven, tech-powered parking solutions provider. Our workforce of 6,500 manages 2,500 high-density parking facilities across 275 North American cities, generating 34 million digital transactions annually.

Reimagined Parking is an equal opportunity employer. Reimagined Parking does not discriminate on the basis of race, ancestry, religion or creed, color, sex, national or ethnic origin, gender identity, gender expression, sexual orientation, age, marital status, family status, veteran status, disability status, or any other protected ground of discrimination / class status protected by state / provincial or federal law, as applicable. Reimagined Parking complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.