Senior Service Reliability Specialist

Senior Service Reliability Specialist

Company : The Boeing Company

The Boeing Company is looking for a Senior Service Reliability Specialist to join the team in Tukwila, WA; Settle, WA; North Charleston, SC; Colorado Springs, CO; Plano, TX; Dallas, TX; Hazelwood, MO; Seal Beach, CA; Long Beach, CA; Mesa, AZ; Miami, FL; Ridley Park, PA or Berkeley, MO.

We are looking for a Customer-Facing Specialist to champion the reliability, performance, and resilience of our mission-critical applications including customer portals, e-commerce systems, training platforms, and global airline support tools.

This isn’t a behind-the-scenes role. You’ll sit at the intersection of technology and customer experience, owning application uptime, building automation for self-healing systems, and directly communicating with internal stakeholders and airline customers when incidents arise.

If you’re passionate about reliability and people, this role is where you make both your code and your communication count.

Position Responsibilities :

Provides consultation and leadership to identify, evaluate and document complex computing system requirements

Applies expertise related to architecture, design, build and test delivery systems and components

Provides technical leadership to evaluate product usability, affordability, functionality, security and performance to assess suitability for integration into delivery system environments

Provides technical support and consultation for the implementation and usage of complex delivery systems

Basic Qualifications (Required Skills / Experience) :

10 + years of experience with data engineering and data pipelines for On-Prem cloud, hybrid data models and data warehouses

5+ years of experience with Azure App Service, Azure Functions, Azure Storage, Azure SQL Database, and Azure Virtual Machines

5+ years of experience with designing and developing software for complex systems such as Distributed Systems, Multi-Threaded and Multi-Process Applications, and Client-server Architectures

5+ years of experience with GitLab, Azure DevOps and CI / CD (Continuous Integration and Continuous Delivery (CI / CD)

3+ years of experience with Docker and Kubernetes

3+ years of experience in Incident Management

Preferred Qualifications (Desired Skills / Experience) :

Bachelor's degree or higher

Experience with supporting complex applications or systems

Experience with problem-solving, including diagnosing and resolving complex network issues

Experience with written and verbal communication to collaborate effectively with cross-functional teams

Experience with maintaining thorough documentation, and implementing repeatable processes

Drug Free Workplace :

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.

Pay & Benefits :

At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Pay is based upon candidate experience and qualifications, as well as market and business considerations.

Summary pay range : $144,500 - $209,300

Language Requirements :

Not Applicable

Education : Not Applicable

Relocation :

Relocation assistance is not a negotiable benefit for this position.

Export Control Requirement :

This position must meet U.S. export control compliance requirements. To meet U.S. export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.62 is required. “U.S. Person” includes U.S. Citizen, U.S. National, lawful permanent resident, refugee, or asylee.

Safety Sensitive :

This is not a Safety Sensitive Position.

Security Clearance :

This position does not require a Security Clearance.

Visa Sponsorship :

Employer will not sponsor applicants for employment visa status.

Contingent Upon Award Program

This position is not contingent upon program award

Shift :

Shift 1 (United States of America)

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Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military / veteran status or other characteristics protected by law.

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