Customer Support & Outbound Sales SpecialistActivate Talent • Oakland, CA, US
Customer Support & Outbound Sales Specialist
Activate Talent • Oakland, CA, US
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Conduct outbound calls to potential wholesale and retail leads to introduce our product line Qualify leads and schedule appointments for the sales team Research industry contacts and build a pipeline of prospects in the food & beverage market Update CRM with lead details, call outcomes, and communication history Help warm up and nurture early-stage sales opportunities
Customer Support & Outbound Sales Specialist
We're seeking a proactive and people-oriented Customer Support & Outbound Sales Specialist to join our remote team. This role combines world-class customer support with outbound sales prospecting to support our growing brand in the food & beverage space. If you're energized by great conversations, solving customer problems, and helping sales teams close more dealsyou'll thrive here.
Key Responsibilities
Customer Support :
- Respond to inbound customer calls, emails, and chats regarding orders, product information, and general inquiries
- Resolve customer concerns efficiently and professionally, escalating when appropriate
- Make outbound follow-up calls to ensure issue resolution and build customer loyalty
- Maintain detailed customer records and case notes in our CRM system
- Deliver a consistent, high-quality customer experience that reflects our brand values
Outbound Sales (BDR) :
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Customer Support Specialist • Oakland, CA, US
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