Customer Support & Outbound Sales Specialist

Customer Support & Outbound Sales Specialist

We're seeking a proactive and people-oriented Customer Support & Outbound Sales Specialist to join our remote team. This role combines world-class customer support with outbound sales prospecting to support our growing brand in the food & beverage space. If you're energized by great conversations, solving customer problems, and helping sales teams close more dealsyou'll thrive here.

Key Responsibilities

Customer Support:

• Respond to inbound customer calls, emails, and chats regarding orders, product information, and general inquiries
• Resolve customer concerns efficiently and professionally, escalating when appropriate
• Make outbound follow-up calls to ensure issue resolution and build customer loyalty
• Maintain detailed customer records and case notes in our CRM system
• Deliver a consistent, high-quality customer experience that reflects our brand values

Outbound Sales (BDR):

• Conduct outbound calls to potential wholesale and retail leads to introduce our product line
• Qualify leads and schedule appointments for the sales team
• Research industry contacts and build a pipeline of prospects in the food & beverage market
• Update CRM with lead details, call outcomes, and communication history
• Help warm up and nurture early-stage sales opportunities