Aisles Online Service Manager

Aisles Online Service Manager

At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. Job Description :

Job Title : Aisles Online Service Manager

Department : Aisles Online

FLSA : Non-Exempt

General Function : Assists in managing overall daily center operations and directs labor.

Core Competencies : Partnerships, Growth mindset, Results oriented, Customer focused, Professionalism

Reporting Relations :

Accountable and Reports to : District Store Director, Store Manager, Assistant Managers of Store Operations, Perishables, E-Commerce and Health Wellness Home, Aisles Online Department Manager

Positions that Report to you : Aisles Online Employees

Primary Responsibilities and Duties :

• Adheres to company policies and store guidelines.
• Reports to work when scheduled and on time.
• Answers the telephone promptly when called upon and provides friendly, helpful service to customers who call including taking customers' orders.
• Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork.
• Provides prompt efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important person.
• Smiles and greets employees in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the center.
• Makes an effort to learn customers' names and to address them by name whenever possible.
• Assists in customer relations and handles customer complaints as needed.
• Supervises and directs the work of all employees.
• Organizes and plans labor usage for efficiency and cost control.
• Maintains in-house quality control including cleaning, handling of equipment and merchandise.
• Communicates with supervisors regarding labor needs, receiving, storage, rotation and delivery issues.
• Responds to questions and issues from employees and customers.
• Attends and participates in meetings.
• Maintains employee records and documents employee interactions.

Secondary Duties and Responsibilities :

Knowledge, Skills, Abilities, and Worker Characteristics :

Education & Experience :

Supervisory Responsibilities (Direct Reports) :

Physical Requirements :

Working Conditions :

Equipment Used to Perform Job :

Confidentiality :

Contacts :

Are you ready to smile, apply today. Employment is contingent upon the successful completion of a pre employment drug screen.