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Director of Retail Operations
Director of Retail OperationsService Specialists Ltd • Olive Branch, MS, US
Director of Retail Operations

Director of Retail Operations

Service Specialists Ltd • Olive Branch, MS, US
[job_card.1_day_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Job Description

Our firm has been engaged by a leading retail brand to identify an accomplished Director of Retail Operations to lead their multi-location retail division. This individual will be responsible for driving revenue growth, building high-performing teams, strengthening customer relationships, and developing sales strategies that align with company goals. The ideal candidate is a strategic thinker who excels in leadership, operational execution, and customer-focused retail performance.

Key Responsibilities

  • Lead retail sales management teams and indirectly oversee sales associates, digital sales, sales service representatives, and warehouse personnel.
  • Develop and implement a comprehensive retail sales strategy that supports organizational objectives and revenue targets.
  • Drive revenue growth by identifying new business opportunities and expanding relationships with existing customers.
  • Analyze performance metrics to identify trends, forecast sales, and adjust strategies as needed.
  • Collaborate cross-functionally with marketing, distribution, merchandising, customer service, and other internal departments to ensure cohesive business execution.
  • Recruit, train, coach, evaluate, and develop management-level talent; reward and discipline as necessary, including termination decisions when appropriate.
  • Conduct regular meetings with retail leadership to evaluate results, upcoming initiatives, and long-term planning.
  • Communicate sales reports, forecasts, and strategic updates to the Leadership Team
  • Partner with leadership to develop pricing and promotional strategies that maximize profitability.
  • Establish training and development programs that enhance skill growth and elevate team performance.
  • Build and maintain strong relationships with customers, vendors, and key partners within the retail furniture industry.
  • Remain informed on industry trends, competitive positioning, and new product offerings.
  • Demonstrate the company’s core values : doing the right thing, humble servant leadership, teamwork, winning customers’ hearts, and eliminating complexity.
  • Perform additional duties as required.

Qualifications

  • High School Diploma required; Bachelor’s degree preferred.
  • 8–10+ years of relevant retail operations experience; furniture retail experience strongly preferred.
  • Proven success in leading multi-location retail teams and driving measurable revenue growth.
  • Prior management experience required, with demonstrated ability to coach and develop leaders.
  • Proficiency with CRM systems, sales forecasting tools, and sales data analysis.
  • Strong communication, negotiation, analytical, and problem-solving skills.
  • Ability to prioritize effectively, meet competing deadlines, and perform in a fast-paced environment.

    • Physical Requirements

  • Prolonged periods of sitting and computer use, along with standing and walking during store visits.
  • Ability to effectively communicate in person, by phone, and electronically.
  • Ability to lift up to 25 lbs occasionally (products, promotional materials, equipment).
  • Visual acuity for reviewing reports and digital / paper documentation.
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