Maintenance Coordinator

The Maintenance Coordinator is responsible for the maintenance, repair, and operational readiness of garages, surface parking lots, and commercial buildings. This role is both hands-on and supervisory, responsible for coordinating and performing maintenance tasks, managing a Maintenance Technician, and engaging contractors and vendors to ensure timely and cost-effective completion of work. The position serves as a key support partner to Parking Operations, Property Management and Capital Construction, ensuring that facilities are safe, functional, and well-maintained.

Key Responsibilities :

Maintenance & Operations

Perform and coordinate preventive and corrective maintenance across garages, parking lots, and commercial properties.

Diagnose and address routine issues in electrical, plumbing, HVAC, carpentry, and general building systems.

Ensure facilities and systems operate safely and efficiently, with minimal disruption to tenants or operations.

Development and implementation of Parkway Corporation's snow plan for all locations, in-state and out-state

Supervision & Leadership

Supervise one Maintenance Technician, providing direction, coaching, and scheduling of daily activities.

Establish and maintain standards of performance, safety, and professionalism within the maintenance team.

Vendor & Contractor Management

Source, select, and manage outside contractors and service providers for specialized maintenance and repair work.

Secures and reviews estimates / proposals for maintenance, repairs and improvements to facilities and equipment and reviews completed outsourced work to ensure completion and quality.

Oversee contractor performance, ensuring compliance with safety standards, timelines, and budget.

Review and approve vendor invoices and service agreements in coordination with management.

Project & Work Order Management

Use work order software (e.g., Yardi) to create, track, and close maintenance requests and projects.

Coordinate and prioritize work orders to align with operational and tenant needs.

Plan and manage small capital projects and repairs, from scope definition through completion.

Technology & Administration

Maintain accurate records of maintenance activities, vendor contracts, and project documentation.

Utilize Microsoft 365 tools—especially Excel—for tracking budgets, work order data, and maintenance metrics.

Ability to use computer applications for phone, building systems and life safety systems. P

Prepare reports and communicate project status updates to Property Management and Parking Operations.

Completes other duties as assigned.

Manager / Senior Professional Competencies

Adaptive : Handles change with minimal disruption and an excellent attitude. Treats stressful situations as learning experiences and applies lessons learned to future situations. Identifies obstacles to change and takes steps to remove them.

Results-Oriented : Takes ownership of assignments and applies the necessary effort, focusing on success. Pursues tasks with energy and drive to successful completion. Anticipates and addresses unforeseen obstacles and is undeterred by them.

Interpersonal Communication : Demonstrates clear and concise written and verbal communications. Expresses facts and ideas clearly and credibly. Uses appropriate tone and displays excellent judgment. Listens to others and elicits feedback. Is approachable and works effectively and harmoniously with peers and superiors.

Time Management : Effective at prioritizing tasks, managing time, and meeting deadlines. Has good follow-up skills and reliably accomplishes duties and assignments.

Advancing Business : Looks for opportunities to apply new, creative, and different thinking to problems and challenges. Champions innovation initiatives and sponsors subordinate innovation. Implements new approaches that improve business outcomes. Able to attract, select, and retain quality talent.

Leadership : Provides motivation, purpose, and direction to achieve goals. Energetically leads through example. Effectively delegates and assesses work. Effective at team formation and management.

Managing Performance : Is aware of their performance quality and proactively seeks feedback from others. Is proactive in self-development and improving their skills. Develop and clarify employee roles and responsibilities. Maintains rapport with employees, proactively addresses issues, measures employee performance, and make appropriate staffing changes when necessary.

Project Management : Excellent ability to manage multiple projects concurrently. Determines project resources, defines roles and responsibilities, develops timelines, and monitors status.

Decision Quality : Able to make quality decisions by thoroughly analyzing potential solutions' costs, benefits, opportunities, and risks, including alternative solutions. Excellent problem-solving skills. Anticipates and prevents problems.

Negotiation Skills : Communicates views and arguments appropriately to win support. Convinces others to take action.

Adheres to Parkway Corporation Core Values

Collaboration : We are open-minded and respectful collaborators who seek the best solutions for the common good.

Customer Focus : We are committed to providing exceptional customer service at all times.

Community : We improve the communities where we live and work.

Diversity, Equity, and Belonging : We are an inclusive workplace that represents the full spectrum of cultures, backgrounds, and abilities.

Integrity : We strive to build mutual respect and gain the trust of others as a result of making and keeping commitments and taking responsibility for our actions.

Initiative : We actively work to improve our products and services, and develop new opportunities. We consistently work toward self-improvement.

Professionalism : We strive for excellence in everything we do and in every encounter we have.

Qualifications :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education & Experience

High school diploma or GED required; technical or trade school certification preferred.

5+ years of experience in facilities or property maintenance, with at least 2 years in a supervisory role.

Demonstrated experience managing vendors, contractors, and maintenance personnel.

Skills & Competencies

Solid grounding in building trades, with working knowledge of electrical, plumbing, HVAC, carpentry, and general maintenance.

Proficiency with work order management systems (preferably Yardi).

Intermediate to advanced proficiency with Microsoft 365 applications, especially Excel.

Excellent organizational, communication, and project management skills.

Ability to work independently, manage multiple priorities, and deliver results under tight deadlines.

Other Requirements

Valid driver's license and ability to travel between properties as needed.

Availability for occasional after-hours or emergency calls.

Physical Demands and Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job : Regular exposure to outside weather conditions. Low-moderate noise level.

The physical demands described here are representative of those that required by an employee to perform the essential functions of this job : Maneuver to all areas of the work site necessary to perform duties. Able to access and manipulate structures and components related to tasks. Communicate with staff / customers / vendors. Close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. Fine motor skills, sufficient to interact with electronics such as computers. Operate machinery ranging from hand tools to vehicles.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions of this position.