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Benefits Operations Specialist - US
Benefits Operations Specialist - USRemote • Buffalo, NY, US
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Benefits Operations Specialist - US

Benefits Operations Specialist - US

Remote • Buffalo, NY, US
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  • [job_card.full_time]
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Benefits Operations Specialist - US

This is an exciting time to join Remote and make a personal impact in the global employment space joining our Benefits team as Benefits Operations Specialist.

In your role, you will have the opportunity to develop yourself as an experienced international Benefits Specialist. Check out the 90+ countries in which we already operate here.

You will report to our Benefits Operations Manager.

What you bring :

  • Experience in HR Operations - employee Benefits
  • Obsessed to provide an excellent customer service experience
  • Strong organizational and time management skills
  • Strong verbal, written, and interpersonal skills to interact internally and externally at all levels
  • Ability to work in a fast-paced environment and multi-task effectively
  • You are a manager of one
  • Proficient in Zendesk, Notion, Slack, Google suite; ability to learn other programs as required
  • Writes and speaks fluent English
  • It's not required to have experience working remotely, but considered a plus

Key responsibilities :

  • Process and solve tickets and escalations in Zendesk / e-mail
  • Provide delightful support to Employees and Clients re : Benefits in multiple areas
  • Execute with care and precision data related tasks (preparation, entry, download etc.)
  • Help define / detail and execute on Standard Operating Procedures
  • Work closely and effectively within the Benefits team and with other Remote departments to analyse customers' needs and deliver delightful solutions and experiences
  • Be able to provide analytical, administrative and technical support in maintaining the benefits programs to ensure smooth administration of plans and policies.
  • Maintain the operations process documents and be able to find automation possibilities to streamline process
  • Constantly research and systematically distill written knowledge in Notion
  • Be able to go from "scout to scale" and actually start things up and get things done
  • Be an internal and external champion of Remote's values and Benefits team's goals
  • Practicals :

  • You'll report to : Benefits Manager
  • Team : Operations - Benefits
  • Location : Anywhere in the World
  • Start date : As soon as possible
  • Application process :

  • (async) Profile review
  • Interview with recruiter
  • Interview with Senior Manager, Benefits Solutions
  • Interview with Manager, Benefits Solutions
  • Bar Raiser Interview
  • (async) Offer
  • Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.

    At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce. We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally. Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change. At Remote, we foster internal mobility as a key element of our culture of employee growth and development, supported by a compensation philosophy that guarantees pay equity and fairness. Therefore, all compensation changes associated with an internal move will be reviewed by the Total Rewards & People Enablement team on a case by case basis.

    The annual salary range for this full-time position is $32,600 - $73,350 USD

    Our full benefits & perks are explained in our handbook at remote.com / r / benefits.

    As a global company, each country works differently, but some benefits / perks are for all Remoters : work from anywhere, flexible paid time off, flexible working hours (we are async), 16 weeks paid parental leave, mental health support services, stock options, learning budget, home office budget & IT equipment, budget for local in-person social events or co-working spaces.

    We work async at Remote which means you can plan your schedule around your life (and not around meetings). You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your life-work balance is important and you will be encouraged to put yourself and your family first, and fit work around your needs.

    If that sounds like something you want, apply now!

    We will ask you to voluntarily tell us your pronouns at interview stage, and you will have the option to answer our anonymous demographic questionnaire when you apply below. As an equal employment opportunity employer it's important to us that our workforce reflects people of all backgrounds, identities, and experiences and this data will help us to stay accountable. We thank you for providing this data, if you chose to.

    To learn more about Remote's AI guidelines check here.

    Please note we accept applications on an ongoing basis.

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