Senior Manager, Product & Technology Portfolio Management

Senior Manager, Product & Technology Portfolio Management

Do you excel in Portfolio Management within product and technology? Are you ready to support the enterprise technology investment prioritization? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then it's time to join Western Union as a Senior Manager, Product & Technology Portfolio Management!

The Senior Manager, Product & Technology Portfolio Management on the Global Portfolio Management team is responsible for enabling enterprise technology investment prioritization, orchestrating cross-team planning and alignment, governing PDLC processes and controls, and driving data stewardship and reporting. This role partners closely with Product, Engineering, Finance, Program / Project Management, and Agile Tools Enablement to deliver high-quality portfolio management and governance.

This is a strategic and operational role that helps portfolio leadership (Product and Technology heads) effectively plan, prioritize, and administer their development roadmap while ensuring adherence to enterprise requirements around prioritization, PDLC, resource management, and governance. The role demands strong accountability in a complex, evolving environment and exceptional cross-functional communication skills at the senior stakeholder level.

Blending strategy and execution, the ideal candidate will support product leadership in articulating portfolio strategy in business and technical terms while governing tactical processes related to PDLC, capacity planning, work estimation, Jira data integrity, and reporting. This role will champion our commitment to "measure what matters" by leveraging system-generated data over anecdotal evidence, requiring relentless attention to detail, data stewardship, and advanced reporting capabilities.

Role Responsibilities

• Lead Big Room Planning (BRP) : Design, facilitate, and govern enterprise-level planning events to align priorities, dependencies, and delivery timelines across multiple teams.
• Translate BRP outcomes into actionable roadmaps and commitments.
• Jira System Design & Data Stewardship : Architect and optimize Jira workflows, boards, and reporting structures to support scaled product and engineering operations.
• Serve as the portfolio's Jira subject matter expert, ensuring systematic data accuracy for statuses, estimates, and actuals.
• Capacity Planning & Metrics : Develop and maintain capacity models for engineering and product teams to optimize resource allocation.
• Define and track KPIs for delivery predictability, velocity, and throughput.
• Portfolio Governance & PDLC Compliance : Drive adherence to PDLC processes and controls across all initiatives.
• Govern Product and Technology leaders to align roadmaps with enterprise portfolio processes and systems.
• Planning & Reporting Cadence : Lead annual, quarterly, and continuous planning processes for the portfolio in partnership with Product, PMO, and Engineering.
• Design and deliver monthly and quarterly business readouts for executive leadership.
• Operational Excellence : Administer intake, triage, and prioritization of new initiatives.
• Create and maintain information hubs (SharePoint, Confluence) for stakeholder engagement.
• Support evolution of reporting capabilities by defining requirements for tools and dashboards.

Role Requirements

We make financial services accessible to humans everywhere. Join us for what's next.

Western Union is positioned to become the world's most accessible financial services company transforming lives and communities. We're a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You'll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you're ready to help drive the future of financial services, it's time for Western Union.

Salary

The base salary range is $140,000 $165,000 per year, total on target compensation includes a base salary plus short-term and long-term incentives that align with individual and company performance.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few.

Your United States Specific Benefits Include

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.

For residents of Colorado, California, Connecticut, Delaware, Minnesota, and Pennsylvania : Please do not respond to any questions on this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.