Sr. Business Process Improvement Specialist

Sr. Business Process Improvement Specialist

The Sr. Business Process Improvement Specialist is responsible for identifying, prioritizing, developing, executing, and sustaining effective system enhancements and process improvements that drive efficient sales and order entry functionality and productivity improvements. For the entire sales process (Opportunity to Quote, Quote to Cash), this role should utilize Lean Six Sigma methodologies to improve CRM and CPQ and ERP Order Management functions with an understanding of the entire end-to-end process requirements. This role will ensure that the systems are designed and operated in alignment with key initiatives across the organization and are efficient for interaction by field sales, sales management, order coordinators, and other internal sales operation functions.

Responsibilities :

• Work with cross-functional teams to map current state processes, determine process improvements, install future state processes and implement monitoring and control systems.
• Apply Lean and Six Sigma tools and methodology to improve sales processes or solve customer problems by reducing cost / waste or improving quality and / or capability.
• Assist in identifying and reducing "non-value added" sales activities.
• Develop "standard work instructions" for each Sales Operations area.
• Prepare and maintain "current" and "future" state value stream maps identifying waste and opportunities for improvement.
• Work with IT teams to automate future state processes in CRM, CPQ and ERP systems to improve the customer experience.
• Interact with all levels within the organization to drive continuous improvement in Vertiv's sales and order management processes.
• Interview salesforce and customers to understand client issues and creatively apply solutions to real-world issues with world-class results.
• Organize and schedule people and tasks; Use goals to guide actions and create detailed action plans; manage multiple projects.
• Lead project teams to achieve and sustain improvement benefits.
• Other duties as assigned.

Qualifications :

Physical & Environmental Demands :

No special physical requirements.

Time Travel Required : 0%