Technical Account ManagerGDI Infotech • Corona, CA, United States
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Technical Account Manager
GDI Infotech • Corona, CA, United States
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Experience : Minimum of 3-5 years of experience in a Technical Account Manager, Customer Success, or similar client-facing role within an MSP or IT services company. Technical Skills : Solid understanding of IT infrastructure, cloud services, network security, and managed services. Familiarity with technologies such as Microsoft 365, Azure, AWS, VPN, and firewalls is preferred. Sales and Business Acumen : Proven track record of managing client relationships, driving growth, and achieving sales targets. Ability to identify and seize upsell / cross-sell opportunities. Communication Skills : Excellent verbal and written communication skills. Ability to explain complex technical concepts to non-technical stakeholders and build rapport with C-level executives. Relationship Building : Strong interpersonal skills and the ability to develop and maintain long-lasting relationships with partners. A proactive approach to engaging with partners through both technical and non-technical interactions. Self-Starter : Ability to manage your own schedule, prioritize tasks effectively, and work independently in a hybrid environment. Education : A degree in Computer Science, Information Technology, or a related field is preferred but not required. Certifications such as CompTIA Network+, ITIL, or similar are a plus. Salary : Competitive base salary based on experience Commission : Performance-based commission structure Benefits : Health, dental, and vision insurance, paid time off, retirement plan, and other benefits
Technical Account Manager (TAM)
Location : Corona - Southern California (Hybrid - On-site / Remote)
GDI is looking for a Technical Account Manager for an MSP Client. This company is a fast-growing Managed Service Provider (MSP) based in Southern California, delivering exceptional IT support and solutions to businesses across a range of industries. We are looking for a motivated and customer-focused Technical Account Manager (TAM) to join the team and work directly with valued partners.
Job Overview
As a Technical Account Manager , you will serve as the primary technical contact for a portfolio of approximately 75 partners, driving the success of our partner relationships and ensuring they receive maximum value from our services. You will be responsible for maintaining strong, long-term relationships, supporting partners' technical needs, and identifying opportunities for new business within your accounts. This role is hybrid, requiring both on-site visits and client-facing activities like lunches, dinners, or golfing to build stronger relationships with partners.
Key Responsibilities
- Account Management : Manage a portfolio of 75 existing partners, ensuring ongoing satisfaction, retention, and growth. Provide proactive technical support and guidance to meet their business needs.
- New Logo Acquisition : Identify and pursue new business opportunities within your portfolio and work to secure additional partnerships.
- Technical Leadership : Serve as the primary technical point of contact for partners, offering solutions and recommendations related to IT infrastructure, security, cloud services, and managed services.
- Consultative Engagement : Develop and maintain a deep understanding of partner needs and business objectives to recommend tailored solutions that align with their goals.
- Partner Advocacy : Ensure partners' success by serving as their advocate within our organization, facilitating seamless communication between technical teams and clients.
- Relationship Building : Actively engage with partners through regular check-ins, on-site visits, and face-to-face interactions, including lunches, dinners, and other social events to strengthen relationships and enhance the partnership.
- Renewals & Upsells : Work with sales and account management teams to identify opportunities for contract renewals, upsells, and cross-sells, ensuring partners receive the full value of our services.
- Metrics & Reporting : Maintain accurate records of partner interactions, track key performance indicators (KPIs), and provide regular updates to senior management regarding the health of your accounts.
- Collaboration : Work closely with the engineering, support, and sales teams to ensure timely issue resolution and exceptional service delivery for your partners.
Qualifications
Compensation
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