Program Scheduler

Job Description

Location : Milpitas

Schedule : Friday - Monday (includes weekend), 10 hour shift (8am - 8pm, open to adjusting)

Salary Range : $34507.2 - $57491.2 / Annual

Responsible for facilitating the conversion of referrals to admissions through the completion of the intake process with the use of effective communication, technology, and customer service skills while acting as a liaison between the Admissions Manager, the call center AC, referral sources, families, and hospice presentation program Admission Staff. Salary Range : $34507.2 - $57491.2 / Annual

• Process new referrals that arrive directly to the program in the manor best fitting the needs of the referral source.
• Participates in morning check in meeting with designated Admissions Coordinator to review staffing / scheduling needs for the day. Call to be completed prior to 9am local time.
• Participates in morning check-in meeting with Admissions Manager to review staffing / scheduling needs for the day. Check-in to be completed prior to 9am local time.
• Provides a concierge level of customer service to every caller by implementing the VITAS Call Center Quality Management standards of call scripting
• Supports Admissions team to exceed program goals.
• Establishes a rapport and maintains an effective relationship with all internal and external Vitas customers.
• Enters accurate information to support data integrity in VITAS computer applications.
• Responds accurately to all questions received regarding services provided by Vitas.
• Offers and / or confirms a same day appointment and / or the appointment time that is as close as possible based on the request of the patient and / or referral source to ensure a timely admission.
• Escalates matters to Admissions Manager when assistance or clarification is needed.
• Follows the VITAS Admissions Standard for contingency staffing
• Participates in ongoing training and development based on the changing healthcare environment.
• Notifies Admissions Staff of all scheduled appointments within their working hours of 8am-8pm local time.
• Notifies VITAS Marketing Representatives of all new referrals within their working hours of 8am-8pm local time.
• Utilizes Appointments Everywhere to effectively facilitate the scheduling / updating of appointments.

QUALIFICATIONS

EDUCATION

SPECIAL INSTRUCTIONS TO CANDIDATES

San Francisco Ordinance

About Us

VITAS® Healthcare is the nation's leading provider of end-of-life care, and has the resources and expertise to support your personal and professional growth. As a member of the VITAS team, you'll find fulfillment working for a people-focused organization dedicated to making a difference in the lives of others. You will be more than just an employee : You will be counted on as an expert in your field, and as a valued team member whose efforts are respected and vital to our hospice mission.

All VITAS employees commit to fulfilling their duties and responsibilities with the highest regard for professionalism, collaboration and teamwork, and an eye focused constantly on growth and improvement. We serve with commitment and compassion, and position ourselves for the future by embracing, innovating, and leading change. If you are that person, make your voice heard-find your purpose at VITAS today.

Benefits Include :

Many of our positions offer the opportunity to work day or night shifts, weekdays or weekends.

Choose a Career with VITAS