Operations Manager

Job Title

Classification : Salary Shift : First Shift - 8 (United States of America)

Job Description : Are you looking for a new challenge? Passionate about innovation? Want to work for a global company that values integrity, teamwork, and loyalty? At LATICRETE International, we aim to be the leading construction brand trusted globally for high-performance tile and stone installation systems and building finishing solutions. We've been in business for over 65 years, family-owned for three generations, and can be found in over 100 countries. The Hartford Business Journal even named us one of Connecticut's top family-owned companies in 2017! We don't just make innovative, industry-leading products. Our purpose is to improve the built world and the lives of those who build it. We strive to connect with, engage with and improve the lives of our employees, our customers, our partners, and the global communities in which we operate. We are seeking passionate and ambitious employees who want to make a difference not just within our organization, but within their communities, our industry, and the world. If that sounds like you, then what are you waiting for? Join the family and expand your horizons! Just some of our benefits : Medical, Dental, Vision, 401k, Tuition reimbursement, 12 paid holidays in addition to paid vacation and sick time, Flexible spending, Life Insurance, AD&D and Supplemental Insurance

Position Summary

Direct and lead all production and warehousing operations at the LATICRETE facility. Ensure safe, efficient, and reliable manufacturing and warehouse performance, including oversight of minor maintenance activities, equipment care, and basic troubleshooting. Support remote leadership with broader operational priorities as needed. Maximize the effective use of staff, equipment, raw materials, and warehouse resources to optimize output, strengthen customer satisfaction, and meet overall business objectives.

Essential Duties And Responsibilities

Operations, Production & Warehousing :

• Operations Leadership :
• Operate a safe, compliant work environment that meets or exceeds OSHA, corporate, and regulatory standards.
• Maintain production flow by directing daily activities, coordinating with Traffic, QC, Customer Service, and other departments.
• Meet or exceed customer expectations for on-time, complete, and accurate shipments.
• Support remote leadership by executing broader operational priorities, initiatives, and performance objectives.
• Lead continuous improvement efforts using Lean and Six Sigma tools to reduce safety occurrences, reduce waste and improve cost, quality, and service.
• Participate in annual operating and capital budgets and ensure performance stays within approved budgets.
• Foster a culture of accountability, teamwork, empowerment, and effective communication.
• Production & Warehousing :
• Lead all production and warehouse operations to ensure safety, efficiency, and high-quality output.
• Plan and execute daily, weekly, and monthly production schedules based on customer demand, material availability, and resource capacity.
• Ensure optimal utilization of labor, equipment, raw materials, and warehouse resources.
• Continually evaluate cost, quality, and inventory control processes and implement strategies to reduce waste and improve productivity.
• Ensure production and warehouse teams are properly staffed, trained, and aligned with company expectations.
• Maintenance Program Oversight & Minor In-House Maintenance :
• Perform basic in-house maintenance and troubleshooting where appropriate to support safe and continuous operations.
• Support root cause analysis and contribute to long-term corrective actions for equipment reliability concerns.
• Ensure after-hours responsiveness for critical equipment or facility issues when necessary.
• Identify and support capital projects related to equipment reliability, facility improvements, and operational effectiveness.
• People Leadership & Development :
• Lead, coach, and develop production and warehouse team members, including staffing, training, performance management, and accountability.
• Promote cross-training and skill development to improve site flexibility and strengthen workforce capability.
• Build a positive, inclusive workplace culture focused on communication, teamwork, and continuous improvement.

Required Skills & Qualifications

Minimum 5 years of leadership experience in a manufacturing environment. Familiarity with maintenance programs and equipment reliability within a production facility. Working knowledge of Supply Chain concepts (MPS, MRP / MRPII, CRP, JIT, PAC). Ability to work in hot / cold environments and open warehouse conditions. Ability to climb open-mesh stairs and navigate industrial facilities. Strong proficiency in Microsoft Office and Outlook. Strong understanding of safety, health, environmental, and regulatory requirements. Highly organized, skilled in scheduling, prioritizing, and managing multi-shift environments. Effective leadership, communication, and interpersonal skills with the ability to work across all levels. Ability to build, lead, and motivate high-performing teams.

Education And Experience

Bachelors Degree in Engineering or Industrial / Business Management; or combination of education and related work experience. Specialized Skills and Experience : Experience with manufacturing and packaging equipment. General technical understanding of electrical troubleshooting, controls, pneumatics, hydraulics, power transmission, plumbing, compressed air, and HVAC. Experience with preventative, predictive, or risk-based maintenance systems.

Travel Requirement

Up to 10%

Physical Requirements

Physical ability to lift and / or carry a minimum of 50lbs.