Lead Fraud Operations Analyst Remote, Canada

Lead Fraud Operations Analyst

Apollo.io is the leading go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally, from rapidly growing startups to some of the world's largest enterprises. Founded in 2015, the company is one of the fastest growing companies in SaaS, raising approximately $250 million to date and valued at $1.6 billion. Apollo.io provides sales and marketing teams with easy access to verified contact data for over 210 million B2B contacts and 35 million companies worldwide, along with tools to engage and convert these contacts in one unified platform. By helping revenue professionals find the most accurate contact information and automating the outreach process, Apollo.io turns prospects into customers. Apollo raised a series D in 2023 and is backed by top-tier investors, including Sequoia Capital, Bain Capital Ventures, and more, and counts the former President and COO of Hubspot, JD Sherman, among its board members.

About the Role

The Sr. Fraud Operations Analyst is a core Fraud team member that performs complex product abuse and fraud investigations. They will be responsible for independently handling fraud investigations, identifying fraud vulnerabilities, designing cross-team handling procedures and training Support teams on verification procedures. The ideal candidate will have experience performing technical product investigations from ticket / escalation to data analysis and source-code review. This role will challenge you to think "outside-the-box" and requires effective communication and prioritization skills.

Daily Adventures & Responsibilities

Fraud Escalations and Investigations

• Investigate customer-reported events such as account takeover, anomalous activity and abuse reports.
• Review, classify and respond to chargebacks and events due to fraud.
• Investigate volumetric / anomaly alerts generated by Apollo's fraud detection services.
• Perform attribution analysis of scaled fraud events through data analysis (SQL / Python).
• Handle external brand abuse cases and takedowns.

Optimize Fraud Investigation Handling Procedures

Perform Root-Cause Fraud Vulnerability Analysis

Train Customer-Facing Teams on Verification and Identification Methodologies

What We're Looking For

Why You'll Love Working at Apollo

At Apollo, we're driven by a shared mission : to help our customers unlock their full revenue potential. That's why we take extreme ownership of our work, move with focus and urgency, and learn voraciously to stay ahead.

We invest deeply in your growth, ensuring you have the resources, support, and autonomy to own your role and make a real impact. Collaboration is at our corewe're all for one, meaning you'll have a team across departments ready to help you succeed. We encourage bold ideas and courageous action, giving you the freedom to experiment, take smart risks, and drive big wins.

If you're looking for a place where your work matters, where you can push boundaries, and where your career can thriveApollo is the place for you.

Learn more here!