Talent.com
Manager, Professional Services PreSales
Manager, Professional Services PreSalesIntercom • San Francisco, CA, United States
Manager, Professional Services PreSales

Manager, Professional Services PreSales

Intercom • San Francisco, CA, United States
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Manager, Professional Services PreSales – Intercom

Intercom is a leading AI customer service company dedicated to helping businesses provide incredible customer experiences.

Our AI agent Fin enables always‑on, impeccable customer service, which can be combined with our Helpdesk into the Intercom Customer Service Suite. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom sets new standards by pushing boundaries, building with speed, and delivering exceptional value.

Responsibilities

Scoping & Solutioning

  • Lead structured discovery with prospects to uncover use cases, integration requirements, and success metrics.
  • Translate discovery insights into right‑sized, outcome‑focused service packages based on our core principles and methodology.
  • Create detailed Statements of Work (SOWs) with clear deliverables, assumptions, risks, and timelines.

Sales Enablement & Acceleration

  • Partner with Sales and Solutions to position services early in the sales cycle.
  • Develop and maintain scoping templates, pricing calculators, and reusable playbooks.
  • Serve as the “single source of truth” for Professional Services scoping standards across the GTM org.

    • Cross‑Functional Collaboration

  • Work closely with ProServ and R&D teams to validate scope assumptions and lessons learned from prior engagements.
  • Develop scoping tools to facilitate self‑serve scoping on certain opportunities.
  • Collect feedback to continuously improve the scoping framework.
  • Work with the Partnerships team to translate scope into partner SOWs.

    • Quality & Risk Management

  • Ensure every scoped engagement includes the right level of resourcing, risk mitigation, and value alignment.
  • Build initial project plans in partnership with the ProServ team for an earlier transition from pre‑ to post‑sale.
  • Reduce overscoping / underscoping risks by applying best practices and benchmarks from what has worked prior.

    • Skills & Experience

  • 5+ years in Professional Services sales scoping, technical solutions consulting, or a similar customer‑facing role in SaaS.
  • Proven track record in creating accurate, customer‑ready SOWs that led to successful project delivery.
  • Strong commercial acumen and ability to partner with Sales to drive revenue.
  • Excellent stakeholder management, negotiation, and communication skills.
  • Familiarity with SaaS automation, integrations, and change management best practices.

    • Success Metrics

  • Reduction in sales cycle time for Professional Services‑related deals.
  • Increase in Professional Services attach rate and revenue per new logo.
  • Higher delivery margin through accurate resourcing and scope.
  • Improved customer automation adoption (measured by automation rate KPIs).

    • Benefits

  • Competitive salary and meaningful equity
  • Comprehensive medical, dental, and vision coverage
  • Regular compensation reviews – great work is rewarded!
  • Flexible paid time off policy
  • Paid Parental Leave Program
  • 401(k) plan & match
  • In‑office bicycle storage
  • Fun events for Intercomrades, friends, and family!

    • Base salary range within the San Francisco Bay Area : $144,000–$172,000. Actual base pay depends on education, skills, experience, location, and other factors. All regular employees may also be eligible for a corporate bonus program or a sales incentive and stock in the form of Restricted Stock Units (RSUs).

    Policies

    Intercom has a hybrid working policy : employees are expected to be in the office at least three days per week while providing flexibility to work from home.

    Proof of eligibility to work in the United States is required.

    Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

    Is this role not quite what you're looking for? Join our Talent Community to stay connected with us.

    #J-18808-Ljbffr

    [job_alerts.create_a_job]

    Service Professional • San Francisco, CA, United States

    [internal_linking.similar_jobs]
    Pharmacy Manager (0581U), University Health Services - 83001

    Pharmacy Manager (0581U), University Health Services - 83001

    InsideHigherEd • Berkeley, California, United States
    [job_card.full_time]
    Pharmacy Manager (0581U), University Health Services - 83001.At the University of California, Berkeley, we are dedicated to fostering a community where everyone feels welcome and can thrive.Our cul...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Travel Physical Therapist

    Travel Physical Therapist

    CompHealth Inc. • Menlo Park, CA, US
    [job_card.permanent]
    Physical Therapist for a travel job in Menlo Park, California.Job Description & Requirements.CompHealth exists to make the locums process easier. Not only will we search for jobs that fit your i...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Travel Physical Therapist (PT) - $2,488 per week in Menlo Park, CA

    Travel Physical Therapist (PT) - $2,488 per week in Menlo Park, CA

    Medical Solutions • Menlo Park, CA, US
    [job_card.full_time]
    A facility in Menlo Park, CA is seeking its next amazing PT (Physical Therapist).Read on if this sounds like your perfect fit!. Nurses and allied healthcare professionals are in high demand nationwi...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Travel Physical Therapist

    Travel Physical Therapist

    Coast Medical Service • San Pablo, CA, US
    [job_card.full_time]
    Coast Medical Service is seeking a travel Physical Therapist for a travel job in San Pablo, California.Job Description & Requirements. Coast Medical Service is a nationwide travel nursing & ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    San Francisco, CA based Territory Sales Manager - Remote, USA

    San Francisco, CA based Territory Sales Manager - Remote, USA

    Calyxo • San Francisco, CA, US
    [filters.remote]
    [job_card.full_time]
    The company was founded in 2016 to address the profound need for improved kidney stone treatment.Kidney stone disease is a common, painful condition that consumes vast amounts of healthcare resourc...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Travel Physical Therapist (PT) - $2,230 per week in Menlo Park, CA

    Travel Physical Therapist (PT) - $2,230 per week in Menlo Park, CA

    Triage Staffing LLC • Menlo Park, CA, US
    [job_card.full_time]
    Travel Rehab : Physical Therapy Menlo Park.Shift Details : 8H Days (12 : 00 AM-12 : 00 PM).Length : 13 WEEKS 13 weeks.Apply for specific facility details.[show_more]
    [last_updated.last_updated_30] • [promoted]
    Travel Physical Therapist (PT) - $3,106 per week in Redwood City, CA

    Travel Physical Therapist (PT) - $3,106 per week in Redwood City, CA

    AlliedTravelCareers • Redwood City, CA, US
    [job_card.full_time]
    AlliedTravelCareers is working with Medical Solutions to find a qualified Physical Therapist (PT) in Redwood City, California, 94063!. A facility in Redwood City, CA is seeking its next amazing PT (...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Bakery Associate Team Leader (Assistant Department Manager)

    Bakery Associate Team Leader (Assistant Department Manager)

    Whole Foods Market • Berkeley, CA, US
    [job_card.full_time]
    A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet.That means improving...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Senior Manager, Professional Services

    Senior Manager, Professional Services

    Gong • San Francisco, CA, United States
    [job_card.full_time]
    Gong empowers everyone in revenue teams to improve productivity, increase predictability, and drive revenue growth by deeply understanding customers and business trends. driving impactful decisions...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Director of Pediatric Services

    Director of Pediatric Services

    Gotham Enterprises Ltd • Berkeley, CA, US
    [job_card.full_time]
    Director of Pediatric Services.Monday–Friday, 9 : 00 AM–5 : 00 PM.We are seeking a Director of Pediatric Services to provide vision and leadership for a busy pediatrics department serving u...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Senior Technical Product Manager

    Senior Technical Product Manager

    OSI Engineering • menlo park, CA, US
    [job_card.full_time]
    Job Summary : We are looking for a dynamic Senior Technical Product Manager to join our team and play a pivotal role in managing relationships with data aggregators and ensuring seamless integration...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Senior Strategic Sourcing Manager, Professional Services

    Senior Strategic Sourcing Manager, Professional Services

    Zoox • Foster City, CA, US
    [job_card.full_time]
    You will be responsible for Strategic Sourcing and category management in Zoox's Indirect Procurement organization.You will engage and work closely with multiple business units including ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Travel Physical Therapist (PT) - $1,820 to $3,000 per week in Menlo Park, CA

    Travel Physical Therapist (PT) - $1,820 to $3,000 per week in Menlo Park, CA

    CompHealth • Menlo Park, CA, US
    [job_card.full_time]
    CompHealth exists to make the locums process easier.Not only will we search for jobs that fit your interests, we'll be here to handle all the details like credentialing, housing, travel arrangement...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Manager, Field Sales - AEC

    Manager, Field Sales - AEC

    Rand Worldwide Inc • San Francisco, CA, US
    [job_card.full_time]
    Are you seeking an opportunity to work for an innovative company with their eyes on the future? A leader in its field? A company who strives to build longstanding relationships with its employees a...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Manager, Food Services

    Manager, Food Services

    HCTHealthcare • Oakland, CA, US
    [job_card.temporary]
    HCT seeks an experienced Interim Manager of Food Services for a 375+ bed hospital in San Francisco Bay Area, California.The Manager's responsibilities will include, but not be limited to : .Estab...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Service Manager

    Service Manager

    Commercial Fire Protection, Inc. • Oakland, CA, US
    [job_card.full_time]
    JOB TITLE : Portfolio Manager (Service Manager).LOCATION : Oakland / San Jose Area.REPORTS TO : Director of Operations.The Portfolio Manager is a strategic thinker and effective leader who can make the ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Manager I, Professional Services

    Manager I, Professional Services

    OpenGov • San Francisco, California, United States
    [job_card.full_time]
    OpenGov is the leader in AI and ERP solutions for local and state governments in the U.More than 2,000 cities, counties, state agencies, school districts, and special districts rely on the OpenGov ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Travel Physical Therapist (PT) - $1,820 to $3,000 per week in Menlo Park, CA

    Travel Physical Therapist (PT) - $1,820 to $3,000 per week in Menlo Park, CA

    AlliedTravelNetwork • Menlo Park, CA, US
    [job_card.full_time]
    AlliedTravelNetwork is working with CompHealth to find a qualified Physical Therapist (PT) in Menlo Park, California, 94027!. CompHealth exists to make the locums process easier.Not only will we sea...[show_more]
    [last_updated.last_updated_30] • [promoted]