Customer Support Specialist

Job Description

Job Description

At Rio Bank our vision, our people and our history make up the fabric of who we are. With deep roots in Rio Grande Valley, our mission is simple - We help our community grow. Since opening in 1985 we have expanded throughout the RGV and recently moved into the Central Texas area. We combine the financial strength of a large bank with the flexibility and personal touch of a local bank. That’s what makes Rio Bank “Your Kind of Bank. Your Kind of Banker.”

We are proud of our team and are pleased to announce an opportunity for a Customer Support Specialist to join our Contact Center. This position is based at Rio Bank's Corporate Office in McAllen, Texas . The ideal candidate has excellent phone etiquette skills, a strong desire to deliver world class service, and thrives in a fast pace environment where continuous learning is routine. Candidates must be able to work independently and on a team, dedicated to the success of the department and the Bank.

We invite you to explore this opportunity further and learn more about why Rio Bank is a great place to work.

Summary

As a Customer Support Specialist your voice is the first voice customers hear when they contact Rio Bank. You will help create the customer's experience and be responsible for managing large amounts of inbound calls, promptly greeting callers in a friendly and timely manner, and determining the appropriate response or direction for a caller. In this role you will provide support services to both customers and employees.

Work Schedule

This is a full-time position generally scheduled to work 40 hours per week.

• Monday – Friday :

8 : 00 a.m. – 6 : 00 p.m.

Rotating Shift : 9 : 00 a.m. – 1 : 00 p.m.

What You'll Do

What We're Looking For

Required

What We Offer

Rio Bank is an equal opportunity employer and is committed to providing equal employment opportunity for all persons regardless of race, religion, color, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other legally protected status. Reasonable accommodations for an individual’s disabilities will be made for qualified applicants who are able to successfully perform the essential functions of the job with or without reasonable accommodation.