Support Specialist 2The Salvation Army Territorial Headqrtrs • Carson, CA, US
Support Specialist 2
The Salvation Army Territorial Headqrtrs • Carson, CA, US
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Login to automatic ticket assignment queue(s). Assign tickets as directed to coworkers. Monitor Help Center tickets, direct calls and walk-ins until resolved. Determine whether the problem is caused by hardware or software and diagnose system hardware, software, and Recommend or perform remedial actions to correct problems based on knowledge of systems operation. Review knowledge base articles and / or suggest new knowledge base articles to supervisor, based on experience. Keep calendars and task lists up to date. Escalate problems to Support Specialist 3, supervisor, or Support Director if unable to resolve. Inspect computer equipment and prepare computer equipment for installation. Install software, hardware, and peripheral components. Diagnose system hardware, software, and operator problems. Escalate major problems to subject matter expert or vendor as necessary. Take receipt of computers for repair, make repairs, and prepare for return to site. Prepare new computers for installation at local and remote Army locations. Install software and configure computers for network operation. Package, address, and track shipping for any shipped equipment. Repair computer equipment using generally applied principles of computer repair. Keep IT areas clean and e-waste as necessary, no less than twice a year. Shipping and receiving technology equipment for repair, configuration, distribution or field replaceable units Prepare and load software for computers; diagnose and repair of PCs and peripherals.IT Department Support Specialist 2 Page 2 of 2 Support coworkers from other teams in service of networks and network-attached equipment. Support coworkers from other teams with hardware setup or refreshes. Makes site visits as necessary. Language skills : Must be able to read, write, speak and understand fluently, including procedural and technical Mathematical skills : Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, Good telephone communications skills - must possess tact in dealing with difficult or inexperienced end users. Ability to understand and learn new technologies. Specific expertise with Microsoft Windows, Microsoft Office, and Working knowledge of desktop hardware and software. Must be a licensed driver with an acceptable driving record. Must be able to use typical PC technician hand and power tools such as screwdriver, power drill, network cable High School diploma or GED Up-to-date CompTIA A+ An additional job-related certification (e.g. Network+, Security+, or ACMT). Two years in a PC and / or Mac technical support position. Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis. Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead. Ability to operate telephone. Ability to operate a desktop or laptop computer. Ability to lift up to 25 lbs. Ability to access and produce information from a computer. Ability to understand written information. Ability to travel within the Territory.
Job Description
Job Description
DEPARTMENT : Information Technology
POSITION TITLE : Support Specialist 2
STATUS : Full-Time, Non-Exempt
PAY RATE : $26.78 / hour
THE SALVATION ARMY MISSION :
The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is
based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to
meet human needs in His name without discrimination.
MAJOR FUNCTION :
The Support Specialist 2 is responsible for resolving computer-related issues and preparing equipment for deployment
and installation across Salvation Army locations. Duties include diagnosing and troubleshooting hardware and software
issues as reported by users. Conducts on-site visits to provide coverage, perform repairs and complete new installations.
Provides technical assistance, knowledge and skills transfer to users to ensure proper use of systems.
ESSENTIAL FUNCTIONS :
Help Center and General Support (45%)
- Login to the Help Center and review, triage, and assign tickets to groups for distribution. Take tickets from users
where you may be able to assist.
operator problems.
Hardware / Software Setup, Maintenance, and Repairs (40%)
(FRU).
Assists Other IT Teams (15%)
Travel may be required to complete these duties from time to time.
KNOWLEDGE, SKILLS, AND ABILITIES :
issues, in English.
common fractions, and decimals.
communication technologies.
analyzer, etc.
EXPERIENCE AND EDUCATION :
PHYSICAL REQUIREMENTS :
Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A
qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet
the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the
accommodation needed is reasonable and no undue hardship would result.
REPORTS TO : IT SUPPORT SUPERVISOR
[job_alerts.create_a_job]
Support Specialist • Carson, CA, US
[internal_linking.similar_jobs]
A company is looking for a Customer Support Specialist II to provide second-line technical support for escalated customer issues.
Key Responsibilities Diagnose, troubleshoot, and resolve complex s...[show_more]
They made it easier for me to live, breathe, eat, and stay clean.Without them, I'd be waiting somewhere, waiting for someone to give me a chance to live.
What You Will Do to Change Lives.The Recover...[show_more])
Special Instructions to Applicants.Please submit cover letter and resume.Support the mission of UCLA Counseling & Psychological Services (CAPS) and the University by providing professional-level s...[show_more]
Acquisition Support Specialist.Zachary Piper Solutions is seeking an Acquisition Support Specialist to help deliver cutting-edge warfighter capabilities through Space Systems Command's Space Domain...[show_more]
Supports families of children and young adults with disabilities or developmental differences in navigating the educational system to obtain needed services.
Works with families to identify addition...[show_more]
US Space Force (USSF) in developing and deploying warfighter capabilities within the Program Executive Office (PEO) organizations in.
This contract supports the Government with providing Advisory an...[show_more]
In this role, you wont just follow proceduresyoull help shape them.As a key liaison between our departments, youll play a vital role in ensuring customer satisfaction through phone, email, and live...[show_more]
Rippling gives businesses one place to run HR, IT, and Finance.It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and co...[show_more]
A leading federal contractor is seeking an experienced and highly qualified.SSC C2 Mission Support Specialist.This role provides the opportunity to work directly with Space Systems Command (SSC) Te...[show_more] Rippling gives businesses one place to run HR, IT, and Finance.It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and co...[show_more] 
Device Support Specialist (DSS).Tumor Treating Fields (TTFields).The DSS focuses on educating patients and their caregivers on TTFields according to product labeling and integrating TTFields into d...[show_more]
As a Remote Support Specialist, you will be responsible for supporting customers and handling inquiries from the comfort of your home, including : respond to customer inquiries via phone, chat, and ...[show_more]
BioMatrix is a nationwide, independently-owned infusion pharmacy with decades of experience supporting patients on specialty medication.
Our compassionate care team helps patients navigate the often...[show_more]
CGI Federal is looking for outgoing, experienced Support Associates to join our team.The ideal candidates should possess excellent communication skills, have experience in customer service, and be ...[show_more]
Special Instructions to Applicants.Please submit cover letter and resume.Support the mission of UCLA Counseling & Psychological Services (CAPS) and the University by providing professional-level su...[show_more]
IT Support Specialist - Connectivity Support.Primarily Remote – Some travel to sites as needed – Must be local to Los Angeles, CA or Phoenix, AZ.
Hours over 40 will be paid at Time and a...[show_more]
At GPL Technologies, our mission is to provide powerful, reliable, and innovative technology services and leadership to creative companies by combining specialized industry expertise with...[show_more]
The Student Support Specialist collaborates with students to help them become well-rounded, informed citizens who can live independent and self-sufficient lives as well as navigate the community.Th...[show_more]
Customer Support Specialist II
VirtualVocations • Los Angeles, California, United States
[job_card.full_time]
[last_updated.last_updated_variable_hours] • [promoted]
Recovery Specialist II - Mental Health 632
Telecare Corporation • Los Angeles, CA, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
CAPS Clinical Support Specialist
University of California - Los Angeles (UCLA) • Los Angeles, CA, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Acquisition Support Specialist
Clearance Jobs • El Segundo, CA, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Education Support Specialist
South Central LA Regional Center • Los Angeles, CA, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Contracts Support Specialist
IESE Solutions • El Segundo, CA, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Customer Support Specialist
Kevidko Inc • Los Angeles, CA, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Technical Support Specialist, Device Management
Rippling • Los Angeles, California, United States, 90001
[job_card.full_time]
[last_updated.last_updated_variable_hours] • [new]
Mission Support Specialist
Keenbee Talent Soluitions • Los Angeles, CA, US
[job_card.full_time]
[filters_job_card.quick_apply]
[last_updated.last_updated_30] • [promoted]
Technical Support Specialist, Identity Management
Rippling • Los Angeles, California, United States, 90001
[job_card.full_time]
[last_updated.last_updated_variable_hours] • [new]
Regional Device Support Specialist - Los Angeles
Novocure Inc • Los Angeles, CA, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Remote Support Specialist
TradeJobsWorkforce • 90081 Los Angeles, CA, US
[filters.remote]
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Patient Support Specialist
BioMatrix Specialty Pharm • Los Angeles, CA, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Support Associate IV
Los Angeles Staffing • Los Angeles, CA, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
CAPS Clinical Support Specialist
InsideHigherEd • Los Angeles, California, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
IT Support Specialist - Connectivity Support (Remote Southwest USA)
Blue Star Partners LLC • Los Angeles, CA, US
[filters.remote]
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Shotgrid Technical Support Specialist
GPL Technologies • Los Angeles, CA, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Student Support Specialist
College Internship Program Inc • Long Beach, CA, US
[job_card.full_time] +1
[last_updated.last_updated_30] • [promoted]