Veterinary Receptionist

Job Description

Job Description

Progressive Animal Wellness (PAW) is seeking an outgoing Client Service Representative to become the next member of our team. As the face of the hospital, our CSRs greet visitors with warmth and compassion, fostering trust in the veterinary team and ensuring a welcoming atmosphere.

In this role, you will schedule and manage the flow of appointments, provide empathetic customer service while multi-tasking between a multi-line phone system and in-person clients, process financial transactions, answer inquiries, and provide essential information about the services we provide.

This position is ideal for candidates with a background in fast-paced customer service who are friendly and outgoing, detail-oriented, excellent at multi-tasking, and committed to contributing to a team-focused environment.

Schedule : This is a full-time position with a 4x10 schedule , with availability needed Monday–Friday and one rotating Saturday per month.

Full-time benefits and compensation

• Compensation : $19–$22 per hour, for each hour worked
• Health package : Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program
• 401k options
• Paid time off in accordance with site policy and applicable law
• Personal pet discount
• Uniform Allowance

Minimum qualifications and skill set :

Multi-line phone system management

Progressive Animal Wellness (PAW) is a thriving 4-doctor small animal hospital known for its upbeat, team-centered culture, high-quality medicine, and strong community reputation . Founded in 2011, PAW has grown into a 20+ member team with exceptionally low turnover and a supportive, collaborative atmosphere.

Our modern facility features advanced dental capabilities, ultrasound and echocardiography services, in-house diagnostics, and a recent expansion that added more space for patient care and client comfort. The team works cohesively across departments, values humor and respect , and is led by engaged leadership who prioritize communication, efficiency, and a positive workplace environment.

If you’re looking to join a practice that blends excellent client service with a welcoming, high-performing team, PAW is the place to build your career.