Account Manager - Valet & Parking Services - Nashville Hospitality

Towne Park Account Manager

At Towne Park, it's more than a job, you can make an impact. A career with us is rewarding in more ways than one. As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else's day and make an impact. When we see a customer, a client, or one of our own team members smile, we know we made an impact. It's why we do what we do. Towne Park is a place where you can make a difference and create smiles every day.

The Account Manager directly oversees one Towne Park account and is responsible for account performance for financial, guest / patient satisfaction, and client satisfaction objectives.

Compensation

Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate's job-related skills, experience, education or training, and location. The annual base pay for this position is $70,000.

Additional Compensation

Employees may be eligible to receive annual incentive bonuses depending on their job classification and the policy guidelines.

Benefits

Employees are eligible to enroll in medical, dental, and vision insurance, accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are provided company-paid basic life and AD&D insurance as well as short-term and long-term disability. Employees are also able to enroll in the company's 401k retirement savings plan.

Employees accrue 0.0385 hours of PTO per hour worked up to a maximum of 80 hours per calendar year. Employees receive 6 paid holidays throughout the calendar year and employees accrue up to a maximum of 4 paid floating holidays per calendar year. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

Job Summary

The Account Manager directly oversees one Tier 1 or 2 Towne Park account and is responsible for account performance for financial, guest / patient satisfaction, and client satisfaction objectives.

Duties and Responsibilities

Financial and Business Systems Management :

• Understand and drive business metrics and performance measurements to ensure effectiveness, high performance and compliance.
• Demonstrate the ability to improve the financial performance and profitability of the account.
• Understand the contractual agreement and recognize ways to maximize opportunities.
• Demonstrate the ability to positively move the metrics for forecasting, productivity, claims, customer service, and turnover.
• Manage scheduling, overtime for associates under his / her direct supervision, tip reporting, and timekeeping.
• Ensure that forecasts, payroll and accounting reports are on time and accurate.
• Effectively utilize standardized business systems as developed by Towne Park and ensures compliance with policies and procedures.

Human Resources :

Service Management :

Client Relations Management :

Systems and Standards :

Safety and Risk Management :

Sales Responsibilities :

Knowledge, Skills and Abilities

Ability to effectively plan, set priorities, and manage several complex projects simultaneously while working under pressure to meet deadlines.

Demonstrated work ethic, drive, energy, and persistence to achieve goals.

Ability to maintain stability, dependability and professionalism when faced with changing and difficult situations.

Computer proficiency and technical aptitude with the ability to utilize MS Office (Excel, Word and Outlook) and various technology and point-of-sale applications.

Written and verbal communication skills to effectively address all levels within the organization.

Ability to represent the company effectively in a variety of settings with a demonstrated understanding and appreciation for diverse cultures.

Ability to read, analyze, and interpret general business policies, procedures, equipment