Help Desk Specialist

Overview

Lynker Corporation is a leading provider of innovative solutions in weather and climate science. With a commitment to excellence and a passion for innovation, Lynker leverages cutting-edge technologies and scientific expertise to support the creation and delivery of improved operational weather forecasts.

As part of our ongoing growth and expansion, we are seeking a dynamic and experienced Help Desk Specialist to join our growing team.

Responsibilities

Core responsibilities of the Help Desk Specialist will include, but are not limited to :

• Monitor IT service management system, complete tickets, and / or assign tickets to the appropriate technician
• Install Windows operating systems (government base image) to government-issued laptops and desktops
• Install and configure approved software and provide continued support as necessary
• Complete assigned steps for new user on-boarding / orientation / transfers / off-boarding
• Configure and deploy government-issued mobile devices
• Assist Federal Property Custodian with accountability and inventory of government-furnished equipment
• Support Audio / visual / remote meeting software (Google Meet, Adobe Connect, Microsoft Teams, etc.) and in-office conference rooms
• Assist office with maintaining tracking inventory of approved software and licenses
• Create new and maintain existing standard operating procedures (SOPs) for process documentation

Qualifications

The Help Desk Specialist selected should have the following :

The Ideal Help Desk Specialist will have the following :

About Lynker

Lynker is a growing, employee owned, small business, specializing in professional, scientific and technical services. Our continually expanding team combines scientific expertise with mature, results-driven processes and tools to achieve technically sound, cost effective solutions in hydrology / water sciences, geospatial analysis, information technology, resource management, conservation, and management and business process improvement.

We focus on putting the right people in the right place to be effective. And having the right people is critical for success. Our streamlined organization enables and empowers our talented professionals to tackle our customers' scientific and technical priorities - creatively and effectively.

Lynker offers a team-oriented work environment, and the opportunity to work in a culture of exceptionally skilled professionals who embrace sound science and creative solutions. Lynker's benefits include the following :

Lynker is an E-Verify employer.

Lynker is an equal opportunity employer and makes all employment decisions based on merit, qualifications, and business needs. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other legally protected status under federal, state, or local laws.