Customer Service Representative

Customer Service Representative

Automotive Finance Industry

Temporary to Hire | Edina, MN - In Office| 8 : 00am - 5 : 00pm or 8 : 30am - 5 : 30am Monday-Friday

Hourly Pay : $25.00 - $28.00

About the Opportunity :

Join a dynamic Customer Service team at a leading financial services organization!

As a

Customer Service Representative , you'll support daily operations and deliver exceptional service to internal and external clients. Your role focuses on resolving inquiries quickly and professionally while driving improvements in customer experience and ensuring compliance with internal standards.

Key Responsibilities - Customer Service Representative :

Respond to customer inquiries via phone and email promptly and professionally

Resolve or escalate issues related to billing, insurance, titles, payoffs, ACH updates, tax questions, and account changes

Handle escalated complaints with accuracy and urgency

Build strong relationships with customers and vendors

Collaborate with internal teams to resolve issues and improve processes

Track inquiries and provide feedback to management for service improvements

Support related departments (asset management, collections, titles) as needed

Meet service level goals and maintain compliance with company policies

Strive to meet Key Performance Metrics : Inbound and Outbound call handling and quality / timely standards; Productivity benchmarks and compliance

Use best judgment to resolve issues within guidelines; escalate complex cases when necessary

Qualifications - Customer Service Representative :

1-3 years of customer service experience, ideally in a financial institution

Knowledge of commercial leasing and collections is a plus

Strong interpersonal, communication, and problem-solving skills

Ability to interpret lease / legal documents and understand insurance, titling, and UCC filing requirements

Bachelor's degree in Business, Communications, Finance, or related field preferred; equivalent experience accepted

Critical thinking and sound judgment for decision making

Effective written and verbal communication

Collaborative team player with strong relationship-building skills

Excellent organizational skills and adaptability

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