Textile Engineer Support

NedGraphics (www.nedgraphics.com) provides specialized CAD / CAM design software for fashion, retail, home textiles, carpet and flooring, and other textile industries.

The NedGraphics products allow designers full creative freedom for Print, Jacquard, Dobby and Knitted fabric design, as well as Carpet, Rug and Tuft design, while improving efficiency, productivity, and accuracy to create production-ready artwork.   NedGraphics for Adobe® (formerly Aquario Design, EFI Fiery DesignPro, and Generation Digital) provides textile plugins within Adobe Photoshop and Illustrator, on both Mac and PC, to create prints, knits, wovens, fashion sketching, and more.  NedGraphics is a portfolio company of FOG Software Group (www.fogsoftwaregroup.com), which is a subsidiary of Constellation Software Inc. (www.csisoftware.com).

Constellation is listed on the Toronto Stock Exchange and is a conglomerate of vertical market software companies.

Constellation has completed over 800 acquisitions since inception in 1995 and is all about strengthening these businesses and enabling them to grow – whether through organic measures such as new initiatives and product development, day-to-day business, or through acquisitions.

As is Constellation’s unique model, FOG Software buys and holds companies forever, which requires continuous investment in our businesses - their products, brands, and people - and a long-term horizon for strategic decisions.   We are looking for an experienced Textile Engineer Support to join our Customer Success team in Dalton, GA, to support, demonstration, and training of all NedGraphics Software, with heavy focus on fabric analysis and project management for high-end client presentations and trainings.

This role will primarily be focused on the Production (Dobby, Jacquard and Tuft) segment.  Location :

• Dalton,GA supporting US  Key Responsibilities :   Assist with pre-sales activities including presentations and demonstrations to both small / medium and enterprise customers  Support the organization of company initiatives such as webinars, tradeshow preparation, marketing rollouts, etc.  Support post-sales activities including but not limited to customer onboarding, technical and consulting support, and overall account and relationship management  Develop strong understanding of client’s business needs and goals  Strategically pursues new opportunities for account growth with existing clients by establishing credibility and aligning NedGraphics products to customer needs  Ensure that products and services are delivered to the client’s satisfaction on time, within scope, and budget  Assists in preparing presentations, RFI's, and RFP's, etc.  Communicate the progress of customer implementations to internal and external stakeholders  Conduct periodic quality control testing to ensure that the solutions are meeting the quality standards  Actively seeks and tracks customer feedback on implementations and services  Represent the voice of the customer in product, service, and workflow design  Achieve and maintain a comprehensive understanding of the full line of software and services provided  Help customers meet their goals by effectively utilizing our solutions and services to their full potential  Qualifications :   Minimum 3 years work experience in textile design, with knowledge in the textile industry  Knowledge of CAD / CAM Tuft software  Knowledge of CAD / CAM Jacquard, Dobby (NedGraphics, Penelope, EAT, etc.) a bonus  Knowledge / Integration of production looms very beneficial  Excellent communicator and team player  Advanced Computer Skills  Bachelor’s degree in Textiles or Textile Design  Ability to prioritize tasks and meet deadlines  Organizational skills  Detail oriented  Fast learner encompassing a wide range of software   Help Desk / Technical Support  Technical problem-solving expertise   Possible travel required  English speaking and any additional languages are a plus (e.g.
• Turkish)  Experience with 2D / 3D pattern software a bonus (Optitex, Gerber, Lectra, etc.)  Experience with Adobe Illustrator / Photoshop for fashion and textile design a bonus  Join us to drive our growth and success.

Apply now to become a key player in our dynamic team!