Desktop Support Analyst

Job Description:

Title: Desktop Support Technician / Customer Experience (CX) Associate

Location: Chicago Loop (100% Onsite)

Engagement: Jan 12, 2026 – Jul 10, 2026

Type: W2 or C2C

Rate: $45-$52

We are seeking a Desktop Support Technician / CX Associate to provide high-touch, onsite IT support in a fast-paced professional services environment. This is an internal enablement role supporting fully billable employees who require near-100% laptop uptime. The CX Associate is the first onsite responder and plays a key role in delivering a positive, professional end-user experience.

Responsibilities

• Walk-up and desk-side IT support
• Troubleshoot Windows 10, Office 365, and SharePoint issues
• Laptop hardware repair, imaging, and software installs
• End-to-end ticket ownership using ServiceNow or Remedy
• Support printers, copiers, conference rooms, and video conferencing
• Asset tracking and inventory management
• Participate in major incident calls and escalation processes
• Support internal meetings, events, and conferences
• Routine maintenance of IT spaces, equipment, and on-site inventory
• Clear communication, proactive updates, and ownership through resolution

Required Qualifications

• 1–3 years of desktop or end-user support experience
• Strong Windows and Microsoft Office skills
• Ticketing system experience (ServiceNow or Remedy preferred)
• Hands-on laptop hardware troubleshooting
• Comfortable supporting executives and billable professionals
• Strong communication, organizational, and customer-service skills

Nice to Have

• Large corporate or professional services environment experience
• MSP background
• iOS and Android support exposure

Not a Fit If You Are

• Seeking remote or hybrid work
• Coming strictly from call-center or phone-only support
• Uncomfortable with face-to-face user interaction

#PCFA #Public Accounting