Director of Product Design

What We Do

Roo (www.roo.vet) has created the first B2B labor marketplace in animal healthcare that connects veterinary professionals with hospitals through innovative technology. Our dynamic platform enables hospitals to fulfill personnel needs in real time, while allowing high‑quality veterinary professionals to secure work at the click of a button. Roo represents a growing opportunity to help hospitals meet all‑things staffing and to build a community of resilient veterinary professionals who value flexibility and work‑life balance, while providing the best possible outcomes for clients and their pets.

About the Role

We are hiring a Head of Product Design to lead and scale the design function at Roo. This role reports to the VP of Product and Design and owns the full design vision across the entire product surface including marketplace, platform, mobile, growth flows, and internal tools. You will shape how design influences strategy, how designers work across squads, and what the future experience of Roo will look and feel like.

The role blends vision and hands‑on leadership. You should be equally comfortable exploring future concepts and ensuring the team delivers high quality work in the present. You will grow the design team and establish the practices that help the function scale with the company.

Responsibilities

Lead, mentor, and grow the 6‑person Product Design team. Support designers in developing strong craft, critical thinking, and strategic influence.

Own the end‑to‑end design vision across all Roo product surfaces and guide how that vision evolves as the company expands beyond marketplace offerings.

Partner with Product, UX Research, and Engineering leadership to align design direction with product strategy and company goals.

Build and strengthen design systems that enable consistency, quality, and scalability.

Shape design practices across discovery, concept development, interaction design, prototyping, and delivery.

Help define and improve core intent‑based experiences that support onboarding, activation, engagement, and retention.

Translate long‑term vision into clear, near‑term design work that supports incremental progress.

Encourage exploration and push the team to rethink assumptions while staying grounded in user needs and market realities.

Represent design in leadership settings and help influence product direction through clarity of vision and insight into user behavior.

Ensure design quality remains high across squads and product surfaces.

Advocate for the customer experience across every surface and ensure design decisions always reflect real customer needs.

Qualifications

12+ years of product design experience with significant leadership responsibilities.

Experience owning the design vision and execution for a full product surface in a fast‑moving startup or marketplace environment.

Strong portfolio demonstrating excellence across interaction design, systems thinking, product storytelling, and user‑centered craft.

Experience building and scaling design systems.

Demonstrated ability to grow, coach, and support designers in producing high‑quality work.

Ability to bring clarity to ambiguous spaces and turn loose ideas into compelling product concepts.

Skilled at balancing long‑term vision with clear, incremental steps that deliver value.

Strong cross‑functional communication skills and experience working closely with Product and Engineering leadership.

Excitement about shaping the future of the industry by designing experiences that support meaningful work.

Remote / Hybrid

We are a remote‑first company. If you are based in San Francisco this will be a hybrid role. Please see below for examples of compensation ranges based on state averages.

Compensation

Exact compensation may vary based on skills, experience, and location.

California : $200,000 – $275,000 USD

New York : $200,000 – $275,000 USD

Washington : $180,000 – $250,000 USD

Colorado : $170,000 – $235,000 USD

Texas : $170,000 – $235,000 USD

North Carolina : $160,000 – $220,000 USD

Security Notice

We’ve recently been made aware of a job scam where scammers are posing as Roo employees and conducting fake text interviews. Any communication from @lifeatroo.com is

not legitimate . All official Roo communication will always come from @roo.vet.

Core Values

Bias to Urgency, Drive Measurable Impact, Seek Understanding, Solve Customer Problems and Have Fun!

What to Expect from Working at Roo!

Accelerated growth & learning potential.

Stipends for home office setup, continuing education, and monthly wellness.

Comprehensive health benefits—base medical plan covered at 100% with optional premium buy‑up plans.

401(k)

Unlimited Paid Time Off.

Paid maternity / paternity and reproductive care leave.

Gifts on your birthday & anniversary.

Opportunity for domestic travel, including regional team‑building events.

Overall, you would be part of a mission‑driven company that will significantly empower the lives of all veterinary professionals and the health of the overall animal industry that seeks massive innovation.

We have diverse, passionate & driven team members from a variety of backgrounds, and Roo is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are committed to creating an inclusive environment for all employees and candidates. We understand that your individual experience may not check every box but we still encourage you to apply even if you are not confident in every expectation listed.

Ready to join the Roo‑volution?!

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