Customer Service RepresentativeOptimal Care • Jackson, MI, US
Customer Service Representative
Optimal Care • Jackson, MI, US
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Establishing and maintaining effective and efficient systems for patient referrals Answering all inquiries regarding agency services and disseminating appropriate information including referrals to community resources Accurately documenting or tracking all referrals received by the agency for trending reports Being responsive to internal and external customer needs and satisfying their requirements and expectations Greeting all individuals arriving at the office courteously and ensure their needs are met Maintaining organized, effective, and efficient systems and communication to ensure the continuity of quality patient care delivered Assisting in evaluating agency operations and systems and identifying ways to enhance workflow and productivity Efficiently and accurately transferring referrals to the supervisor or scheduler for patient evaluation Accurately data processing all necessary information into the company database software for immediate use High School Diploma or GED equivalent Current and valid Driver's License Reliable transportation and valid automobile insurance coverage Requires interpersonal skills and ability to communicate professionally and effectively with employees and receive patient referrals Knowledge of medical terminology required Must have strong verbal and written communication skills Able to demonstrate problem-solving skills, organizational skills, and attention to detail Requires proven interpersonal, coordination, and leadership skills with the ability to communicate professionally and effectively Skilled in conflict resolution Proficiency in Microsoft Office Suite and data entry skills. Ability to operate computer equipment, FAX, and photocopy machines necessary. Associate Degree preferred 1 year experience in a health care setting preferred Medicare and Medicaid payment guidelines are necessary and 3rd party payors preferred Familiarity with Electronic Medical Record (EMR) systems Office Location : 801 Rosehill Road, Jackson, MI 49202 Office Hours : 10 : 00 am – 7 : 00 pm, Monday to Friday Weekend rotation
Job Description
Job Description
Optimal Care is where your dedication meets a rewarding career.
As a clinician owned and operated company, we create the opportunity and environment for each employee to realize their highest potential while maintaining a personalized focus on our Patients and Families every day. We are the Midwest's premier provider of Physician Services, Home Health, and Hospice Care. Our integrated care delivery model incorporates technology, innovation and best practices. We produce value based outcomes by managing chronic disease process, rehabilitation and end of life care.
We live a simple Mission : Serve Together, Provide Value, and Deliver Exceptional Quality Care.
What does this mean for you? At Optimal Care, you have our resolute commitment to being an exceptional place to work. Your expertise, passion and commitment to exceptional quality care will continue to thrive. With you we can build a remarkable place to work.
Exceptional Benefits :
- Minimum of 3 Weeks Paid Time Off (PTO)
- Company Vehicle Program
- Flexible Work Schedule
- Mentorship Culture
- Medical, Dental, and Vision Insurance
- 401(k) Retirement Plan
- Mileage Reimbursement
- Cutting Edge Technology
Key Responsibilities
Customer Service Representatives are responsible for converting referrals for delivery of services, receiving referrals, data entry, answering inquiries, and disseminating information about the agency. This Customer Service Representative assists with the daily operations of the agency and establishes and maintains efficient systems for patient referral, coordination, data entry, and communications to support the department in securing referrals.
In this role you will be responsible for :
Required Qualifications
Desired Qualifications
Location
Hours
Pay Range
$19—$22 USD
Background Screening
Optimal Care conducts a background screening upon acceptance of a contingent job offer. Background screening is completed by a third-party administrator, the Michigan Long-Term Care Partnership, and is performed in compliance with the Fair Credit Report Act.
Reasonable Accommodations
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Equal Opportunity Employer
Optimal Care is an equal-opportunity employer.
[job_alerts.create_a_job]
Customer Service Representative • Jackson, MI, US
[internal_linking.similar_jobs]
A company is looking for a Healthcare Customer Service Rep.Key Responsibilities Make outbound calls to patients, members, and customers to schedule appointments and conduct surveys Assist patien...[show_more]
We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.[show_more]
Greet patients as they arrive and leave our clinic in a friendly manner.ID / insurance information, processing copayments, and registering patients in the billing system.
maintaining a smooth flow of...[show_more]
We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.
This position will work with multiple clients throughout the day pr...[show_more]
As a Customer Service Representative - State Farm Agent Team Member with Michael Chabut - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of...[show_more]
Performs administrative functions for a clinic or medical office.Serves patients by greeting and assisting with scheduling appointments, maintaining records and accounts and obtaining and verifying...[show_more]
As a Customer Service Representative - State Farm Agent Team Member with Jim Hanlin - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a s...[show_more]
Patient Service Representative.We take pride in providing comprehensive personalized care in warm and welcoming environment prioritizing patient comfort and advanced treatments for optimal oral hea...[show_more]
This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product / service needs, and supporting compliance to physici...[show_more]
Call Center - Customer Service Representative.Spherion Staffing is currently looking for 50 CSR's to handle inbound customer calls.
The ideal candidate must be an energetic customer service represen...[show_more]
Our Healthcare partner in Jackson needs a full-time Patient Service Representative to add to their team!.Shift : 8 : 00 AM – 5 : 00 PM | Monday – Friday.
Full-time, temporary to permanent pos...[show_more]
Schulte Companies is seeking an energetic, experienced, and hands on Guest Service Representative to join our team! Schulte Companies is an organization whose success is rooted in its service cultu...[show_more]
Work from home with TurboTax Product Expert.Get a $405 Certification bonus³.Work from home & set your own flexible schedule between 8am EST and 12am midnight EST Monday to Sunday⁴.Earn an ...[show_more]
About the Role • • Mercor is seeking experienced • •customer services representatives • • to support a leading AI lab in advancing research and infrastructure for next-generation machine learning system...[show_more]
The retail industry continues to see unprecedented dynamics as it pivots to a true omni-channel shopping experience.Informed retailers are succeeding, and RDSolutions is providing them with the con...[show_more]
Our mission is to work as a team, taking responsibility in building loyalty with our customers and our co-workers, to improve sales, support all site operations to maximize profits, to exceed expec...[show_more]
We are looking for a dedicated and detail-oriented Customer Service Representative to join our team in Jackson, Michigan.
In this Contract to permanent position, you will play a key role in supporti...[show_more]
Customer Service Representative (Remote Position).Part-Time : $15–$18 per hour.Full-Time : $17–$22 per hour.We are seeking a friendly, patient, and professional Remote Customer Service Re...[show_more]
Healthcare Customer Service Representative
VirtualVocations • Jackson, Michigan, United States
[job_card.full_time]
[last_updated.last_updated_variable_hours] • [promoted] • [new]
Remote Customer Service Representative – Product Testing
GLOCPA • Meridian charter township, Michigan
[filters.remote]
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Patient Services Representative I
Midwest Vision Partners • Jackson, MI, USA
[job_card.full_time]
[filters_job_card.quick_apply]
[last_updated.last_updated_variable_days]
Customer Service Representative - 50k-60k / Year - Work From Home
Spade Recruiting USA • Napoleon, Michigan
[filters.remote]
[job_card.full_time]
[filters_job_card.quick_apply]
[last_updated.last_updated_30] • [promoted]
Customer Service Representative - State Farm Agent Team Member
Michael Chabut - State Farm Agent • Williamston, MI, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Health Care Representative
Michigan Staffing • East Lansing, MI, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Customer Service Representative - State Farm Agent Team Member
Jim Hanlin - State Farm Agent • Haslett, MI, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Patient Service Representative
Dental Care Alliance • Stockbridge, Michigan, USA
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Customer Service Rep
Lincare Holdings • Williamston, MI, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Call Center - Customer Service Representative
Spherion • East Lansing, MI, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Patient Service Representative
US Staffing Agency • Jackson, MI, US
[job_card.permanent] +1
[last_updated.last_updated_30] • [promoted]
Guest Service Representative (FT)
Schulte • East Lansing, MI, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
TurboTax Customer Service Representative - Work from Home
TurboTax • East Lansing, Michigan
[filters.remote]
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Remote Customer Service Representatives - AI Trainer ($60-$80 per hour)
Mercor • East Lansing, Michigan, US
[filters.remote]
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Field Representative
RDSolutions formerly RetailData • Jackson, MI, US
[job_card.part_time]
[last_updated.last_updated_variable_days] • [promoted]
Customer Service Representative #15, 5930 Marsh Rd
Quality Dairy Company • Haslett, MI, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Customer Service Representative
Robert Half • Jackson, MI, US
[job_card.permanent]
[last_updated.last_updated_variable_days] • [promoted]
Customer Service Representative (Remote Position)
GOLD GATE • East Lansing, Michigan
[filters.remote]
[job_card.full_time] +1
[filters_job_card.quick_apply]
[last_updated.last_updated_variable_days] • [promoted]