Office Assistant 2 - Bilingual

About the Position

This position is based in our Centralized Call Center, the first point of contact for patients across all six of our Federally Qualified Health Centers. As part of the Office Assistant team, you will play a vital role in keeping our health centers running smoothly by supporting both patients and care teams.

In this role, you will :

• Serve as a bilingual customer service representative, answering incoming calls and ensuring patients are connected to the right resources.
• Use clinical scheduling tools to book appointments, direct tasks to clinical staff, and forward information for triage.
• Provide administrative support such as patient registration, insurance verification, accurate cash handling, and maintaining medical records.
• Assist with data entry from online scheduling and conduct outreach calls for special projects.

Our Office Assistants are at the heart of daily operations—helping patients access care, supporting providers, and ensuring a positive experience for everyone who walks through our doors or calls for assistance. If you are organized, compassionate, and enjoy working in a fast-paced team environment, this is an excellent opportunity to make a difference in our community.

About the Team

Is this the role you are looking for If so read on for more details, and make sure to apply today.

The Community Health Centers have been providing quality primary care and behavioral health services to the citizens of Lane County since 2004. Our clinics are Federally Qualified Centers whose mission is to serve the community by offering excellent care and eliminating barriers to healthcare.  Our staff must show dedication to providing care with compassion and willingness to work with a diverse population.

Click here to learn more about the Community Health Centers of Lane County!

Schedule :  Monday – Friday; 8 : 00am – 5 : 00pm

Training :

Equivalent to the completion of the twelfth grade.

Experience :

Two years of responsible clerical and office assistance experience.

An equivalent combination of experience and training that will demonstrate the required knowledge and abilities is qualifying.

Testing Requirements

Special Requirements :

Note :

Studies have shown that women and BIPOC individuals are less likely to apply for jobs unless they believe they are able to perform every task in the job description. We are most interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. The county will consider any equivalent combination of knowledge, skills, education, and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.

BILINGUAL “B”

Bilingual designation is an adjunct classification.

Language -  Spanish

DE FINITION :

To assist in providing bilingual communication with Limited English Proficient (LEP) persons. Individuals in these classifications do more than self-identify; they have successfully passed a test demonstrating proficiency in both English and the other language administered by the County. The need for the use of the second language in the performance of job duties in this classification has been identified.

EXAMPLES OF DUTIES :

In addition to the regular knowledge, skills, and abilities required of the employee’s main classification, the bilingual duties of this adjunct classification may include, but are not limited to the following :

MINIMUM QUALIFICATIONS :

Knowledge of :

Both languages, demonstrating the ability to convey information in both languages quickly and accurately.

Ability to :

EXPERIENCE AND TRAINING :

An equivalent combination of experience and training or demonstrated abilities qualifying the employee or applicant to perform the duties described herein. These skills and abilities may be acquired in various ways, like education and / or bilingual or bicultural experiences.