ESIS Senior Claims Representative, WC

Are you ready to make a meaningful impact in the world of workers' compensation? Join ESIS, a leader in risk management and insurance services, where your skills and talents can help us create safer workplaces and support employees during their times of need. At ESIS, we’re dedicated to providing exceptional service and innovative solutions, and we’re looking for passionate individuals to be part of our dynamic team. If you’re eager to advance your career in a collaborative environment that values integrity and growth, explore our exciting workers' compensation roles today and discover how you can contribute to a brighter future for employees everywhere!

As an ESIS Claims Specialist, your primary responsibility will be to investigate and resolve claims efficiently and fairly under the guidance of the Claims Team Leader. Your goal is to ensure that all claims are processed in accordance with established best practices, while delivering exceptional service to our clients.

Major Duties & Responsibilities :

As a Claims Specialist, your duties will encompass the following responsibilities (but are not limited to) :

• Claim Assignment and Review :  Promptly receive and review new assignments, analyzing claim and policy information to set the foundation for thorough investigations, while assessing the policy’s obligations based on the specific line of business.
• Information Gathering :  Conduct in-depth interviews and secure statements (both recorded and in-person) from insured parties, claimants, witnesses, healthcare providers, legal representatives, and law enforcement to collect essential claim information.
• Expert Coordination :  Collaborate with experts and arrange for surveys when necessary to support claims investigations.
• Liability Evaluation :  Assess the facts obtained during investigations to determine the insured's liability, if applicable, and the extent of the company’s obligations under the policy contract.
• Reporting and Documentation :  Prepare comprehensive reports that encompass investigation findings, claim settlements, denials, and evaluations of involved parties to maintain accurate and current records.
• Reserve Management :  Set reserves within your authority limits and recommend changes to reserves to the Claims Team Leader as appropriate.
• Claims Progress Review :  Regularly discuss the status and progress of claims with the Claims Team Leader, addressing any challenges and proposing solutions.
• Litigation Management :  Oversee litigation files proactively to ensure timely and appropriate management, while striving to settle claims before progressing to trial.
• Assist with Legal Preparations :  Support the Team Leader and company attorneys in trial preparations by organizing witness attendance and collecting statements, while actively seeking opportunities to settle claims prior to litigation.
• Subrogation Referrals :  Identify and refer claims for subrogation as relevant to recover costs.
• File Audits and Reviews :  Participate in claim file reviews and audits alongside customers, insured parties, and brokers to ensure compliance and accuracy.
• Timely Benefits Administration :  Administer benefits promptly and fairly, while maintaining control of the claims resolution process to mitigate risk and exposure.
• Customer Relationship Management :  Establish and uphold strong relationships with all stakeholders, including agents, underwriters, insured parties, and industry experts, to enhance customer satisfaction.

Additional Responsibilities (Depending on Line of Business) :

Scope of Position :  This position reports directly to a Claims Team Leader or another member of the claims management team, offering opportunities for collaboration and professional growth within our dynamic environment.

An applicable resident or designated home state adjuster’s license is required for ESIS Field Claims Adjusters.  Adjusters that do not fulfill the license requirements will not meet ESIS’s employment requirements for handling claims. ESIS supports independent self-study time and will allow up to 4 months to pass the adjuster licensing exam.

The pay range for the role is $79,000 to $134,300. The specific offer will depend on an applicant’s skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program.  Chubb offers a comprehensive benefits package, more details on which can be found

on our careers website

ESIS, a Chubb company, provides claim and risk management services to a wide variety of commercial clients. ESIS’ innovative best-in-class approach to program design, integration, and achievement of results aligns with the needs and expectations of our clients’ unique risk management needs. With more than 70 years of experience, and offerings in both the U.S. and globally, ESIS provides one of the industry’s broadest selections of risk management solutions covering both pre- and post-loss services.

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.