Sales Support Representative

Job Summary

Aiming for more than just another sales job? Step into the role of a Sales Support Representative and help bring high-speed Frontier tech to homes across Ontario. At Instep Management, there’s no starting from scratch; you’ll get hot leads, a solid playbook, and a team that celebrates every win (sometimes with a quick ping pong match).

Sound like your vibe? Keep reading about our Frontier Sales Account Representative position!

Sales Support Representative Core Functions

• Prospect new residential customers through residential visits, outbound calls, local events, and lead follow-ups
• Understand each household’s needs and present tailored Frontier solutions that truly add value
• Join regular team meetings, training sessions, and product workshops alongside fellow Frontier Sales Account Representative to keep your skills sharp
• Consistently hit or surpass monthly sales targets, adding to the team’s momentum
• Accurately manage data entry, paperwork, and follow-up steps to ensure smooth service activation
• Keep an eye on local competitors and share insights with your Frontier Sales Account Representative team
• Pitch in with extra responsibilities when needed to help your team shine

Sales Support Representative Key Attributes

Must have:

• High school diploma or equivalent
• Valid driver’s license, car insurance, and a clean driving record
• Reliable personal vehicle (yes, even when Ontario weather doesn’t play nice)
• Comfortable using smartphones, tablets, and basic software
• Flexibility to work evenings and weekends to catch customers when they’re home
• Strong communication skills in English, spoken and written
• Resilience and drive
• Natural people skills
• Goal-focused mindset
• Solid organizational habits to juggle leads, data, and follow-ups

Nice to have:

• 6 months or more in sales, customer service, or similar roles (especially prospecting or cold calling)
• Familiarity with telecom services like cable, fiber, or wireless
• Ability to explain tech in a way anyone can understand