Talent.com
Tier 2 MSP Technician
Tier 2 MSP TechnicianCloud5 Communications • Chicago, Illinois, USA
[error_messages.no_longer_accepting]
Tier 2 MSP Technician

Tier 2 MSP Technician

Cloud5 Communications • Chicago, Illinois, USA
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Job Details

Experienced

Chicago IL

Chesterfield MO

$24.04 - $24.04 Hourly

Description

Department : MSP Operations

Reports To : Manager MSP Operations

Location : On-site Greater St Louis Area

Employment Type : Full Time

About the Company 1

Cloud5 Communications delivers exceptional customer experiences through innovative cloud-based telephony solutions high-speed internet and contact center services for the hospitality industry. We combine cutting-edge technology with hospitality expertise to help the worlds leading brands deliver outstanding guest experiences.

ROLE SUMMARY

Cloud5s Managed Services division provides 24 / 7 service desk solutions tailored to the hospitality industry. The Tier 2 Service Desk Technician acts as a critical escalation point for complex technical issues impacting hotel and corporate staff. This role supports daily operations by resolving escalated incidents from Tier 1 agents working directly with vendors and infrastructure teams and ensuring timely professional resolution of high-priority technical issues.

You will be expected to demonstrate ownership technical competence and humility in every interaction providing solutions-oriented service with clarity and empathy.

What Youll Do (Essential Responsibilities)

  • Provide Tier 2 technical support for hotel and corporate staff
  • Troubleshoot and resolve complex IT issues escalated from Tier 1
  • Respond to and manage technical support tickets using the designated ticketing system
  • Escalate unresolved issues to Tier 3 or appropriate internal teams when required
  • Collaborate with infrastructure and network teams on server-related or systemic challenges
  • Liaise with hotel technology vendors to troubleshoot integrated systems
  • Create and maintain internal knowledge base documentation to support Tier 1 agents
  • Accurately document all support interactions resolutions and escalation notes

Other Duties

We expect this role to evolve. Other responsibilities may be assigned based on business needs.

Qualifications

What Youll Bring (Required Qualifications)

  • Education & Experience :

    • 2 years of experience in a technical support or service desk role

  • Experience supporting hospitality or hotel technology strongly preferred
  • Technical Skills :

    • Operating Systems : Windows macOS and Linux

  • Networking : TCP / IP routing switching fundamentals
  • Applications : Microsoft Office Suite web browsers and hospitality-specific platforms
  • Microsoft Technologies : Active Directory Group Policy SCCM
  • Hardware support : desktops laptops smartphones printers
  • Professional Skills :

    • Strong analytical and problem-solving skills

  • Excellent written and verbal communication
  • Demonstrated customer service focus
  • Ability to work independently and as part of a cross-functional team
  • Willingness to work flexible hours as part of a 24 / 7 support environment

    • Working Environment

  • On Site at our office Greater St. Louis Area

    • Physical Requirements

    With or without reasonable accommodation :

  • Sitting / standing duration lifting if applicable
  • Computer / phone use expectations

    • Compensation & Benefits

  • Benefits include medical dental vision 401(k) flexible PTO parental leave and more

    • Cloud5 Communications is an equal opportunity employer and makes employment decisions without regard to race color religion sex sexual orientation gender identity national origin veteran status disability status age or any other status protected by law.

    We will never request a fee or payment from candidates. Please do not provide any personal or financial information to anyone you suspect of recruitment fraud.

    How to Identify Recruitment Fraud :

  • You receive a message on WhatsApp or another online messaging platform
  • You are asked to provide a fee or payment (we will NEVER request payment from candidates)
  • Our email communication will only ever come from a @ domain or @ domain. We will never contact you through Gmail or any other free online mail service
  • Cross reference the recruiters name and contact information on LinkedIn or by contacting
  • If you are still unsure call 1

    • Required Experience :

    Senior IC

    Key Skills

    Aeronautical,Healthcare Attorney,Fitness,General Services,Account Management,Export Documentation

    Experience : years

    Vacancy : 1

    Hourly Salary Salary : 24 - 24

    [job_alerts.create_a_job]

    Technician Tier • Chicago, Illinois, USA

    [internal_linking.related_jobs]
    Service Technician

    Service Technician

    Patterson Dental Supply • Chicago, Illinois, USA
    [job_card.full_time]
    Patterson isnt just a place to work its a partner that cares about your success.One of the distinguishing marks of our company is the talented people who embrace the people-first always advancing a...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Broadband Technician I

    Broadband Technician I

    Astound • Crestwood, Illinois, United States
    [job_card.full_time]
    Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected wi...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    AV Service Technician Chicago

    AV Service Technician Chicago

    Premiere Systems • Chicago, Illinois, USA
    [job_card.full_time]
    Are you someone who is looking to bring their talents to a solid growing and elite A / V company.Come help us as we drive growth in our. If you are ready to push to be the best and work with the best ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Installation Field Technician

    Installation Field Technician

    VDart Inc • Chicago, Illinois, USA
    [job_card.full_time] +1
    Chicago IL (Fully Onsite) would include daily travel around the downtown Chicago area.Training the week of thanksgiving (3 hour virtual training and can pick the day that works best) officially...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    PM Technician

    PM Technician

    Trumpf, Inc. • Chicago, IL, United States
    [job_card.full_time]
    As a family-run, high-tech company with nearly 19,000 employees at 71 locations worldwide, we are looking for forward thinkers with unconventional ideas and drive to join our team.Our company cultu...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Tier 1 IT Hybrid / Field Technician

    Tier 1 IT Hybrid / Field Technician

    Leading Edge Solutions, Inc • Northbrook, IL, US
    [job_card.full_time]
    [filters_job_card.quick_apply]
    Ready to Build a Career, Not Just Take a Job?.At Leading Edge Solutions , we’re not your standard tech company—we’re a family-run business that’s been p...[show_more]
    [last_updated.last_updated_30]
    Field Technician

    Field Technician

    TEKsystems • Chicago, Illinois, United States
    [job_card.full_time]
    Bluebird is looking for an on-call field technician in Illinois (specifically Rochelle, Rockford, DeKalb, or Peru).This is a backfill from their previous tech that quit. They are responsible for mon...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    SER Technician

    SER Technician

    Jefferson Parish Schools • Harvey, Illinois, USA
    [job_card.full_time]
    Compliance Monitoring Tracking and Verifying Special Education student data Data entry downloading reports and work on matching SER with SIS. PERFORMANCE RESPONSIBILITIES / ESSENTIAL FUNCTIONS : .Track ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    B-Level Technician

    B-Level Technician

    Clearwave Fiber LLC • Morton Grove, IL, United States
    [job_card.full_time]
    We are looking for a results-driven and detail-oriented.Installation Repair Technician.It is also important that you demonstrate excellent communication and interpersonal skills to effectively inte...[show_more]
    [last_updated.last_updated_1_day] • [promoted]
    Senior AV Technician

    Senior AV Technician

    Amplify People • Northbrook, IL, US
    [job_card.full_time]
    [filters_job_card.quick_apply]
    Company Overview We are partnering with a custom residential integration firm renowned for high-end smart home installations across the Chicagoland area. Privately owned and led by its founders, thi...[show_more]
    [last_updated.last_updated_30]
    Lead Technician

    Lead Technician

    Voda Cleaning & Restoration • Munster, IN, US
    [job_card.full_time]
    Join a growing team | Build a career | Make an impact.Are you experienced in carpet cleaning or water restoration (13 years)? Do you take pride in working hard, learning fast, and being part of som...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Service Technician

    Service Technician

    Zeigler Ford of North Riverside • North Riverside, Illinois, USA
    [job_card.full_time]
    We are looking for Service Technicians to join our growing team! The right candidate will have a strong service technician background. The day-to-day duties include performing work on specific repai...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    CMMS Technician (Computerized Maintenance Management System)

    CMMS Technician (Computerized Maintenance Management System)

    T5 Data Centers • Chicago, Illinois, USA
    [job_card.full_time]
    The CMMS Planner is responsible for supporting the planning execution and follow-up of all maintenance activities.This persons responsibilities include all activities and system functions in the CM...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Field Technician Level 2

    Field Technician Level 2

    First Point Group Inc • Chicago, Illinois, United States
    [job_card.full_time]
    Level 2 Field Technician Locations : Chicago, IL; Ashburn, VA; Los Angeles, CA (downtown) & New York Compensation : $75,000–$85,000 Requirements : Must have own vehicle (vehicle allowance & mileage pr...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Service Technician

    Service Technician

    WASH Laundry • Chicago, IL, United States
    [job_card.full_time]
    WASH is a company that our customers depend on to keep them going so they can provide valuable services to their clients across USA and Canada (Coinamatic Inc. We strive to build a sense of purpose ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Metrology Technician Lansing Area

    Metrology Technician Lansing Area

    The Pivot Group Network • Lansing, Illinois, USA
    [job_card.full_time]
    Metrology Technician Lansing MI.Are you a seasoned professional with a passion for precision measurement and ensuring quality standards The Pivot Group is committed to fostering meaningful relatio...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Maintenance Technician (Alsip)

    Maintenance Technician (Alsip)

    L2x Talent Solutions • Alsip, IL, United States
    [job_card.full_time]
    Perform preventive and corrective maintenance on CNC machines, mills, lathes, and other production equipment.Diagnose and repair mechanical, electrical, hydraulic, and pneumatic issues.Troubleshoot...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    MSH NR OR PERIOPERATIVE TECHNICIAN

    MSH NR OR PERIOPERATIVE TECHNICIAN

    Sinai Chicago • Chicago, IL, United States
    [job_card.full_time]
    GENERAL SUMMARY / BASIC PURPOSE OF JOB : .Provides assistance and support to the pre-operative, surgical, and post-operative (also known as peri-operative) staff throughout the Department of Peri-Opera...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]