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Curbside Controller

Curbside Controller

Big Bus ToursHialeah United States of America
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Position

The main responsibilities are to oversee and control the flow of buses in and out of our main stop at Bayside Market Place and provide excellent customer service to all passengers.

Compensation & Benefits

  • $18.00 / Hour + Commission Pay
  • Full Time
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Employee Assistance Programs
  • Paid Time Off
  • Employee Discounts

Key areas of Responsibility

  • Directs the day-to-day route operations.
  • Daily communication and interaction with drivers and ticket sellers.
  • Organizes and conducts activities to ensure safe, cost-effective, on-time operating performance.
  • Communicates issues with drivers and managers as appropriate.
  • Update management as to any traffic or road issues brought to his / her attention by drivers.
  • Update management and engineering as to any mechanical issues brought to his / her attention by driver.
  • Monitors radio, telephones, and on-road provision of service for quality service.
  • Maintains an up-to-date listing of buses and assigned drivers.
  • Control and coordinate bus departures from our main hub at Bayside Marketplace Ensures ready access to an up-to-date route sheet for each scheduled route.
  • Maintains cordial and professional working relationships with staff.
  • Demonstrates a comprehensive knowledge of all facets of driver duties as outlined by DOT regulations.
  • Assist with ticket sales and issues as required.
  • Complete a daily report of activity.
  • Provide excellent customer service including information on routes, directions, hours of operation and any other issues that may come up.
  • Perform other duties as assigned.
  • Ticket Sales – Commissions Paid for ticket sales
  • Position is primarily outdoors

    • Requirements

    Experience / Qualifications

  • Transportation Industry Dispatching is a plus
  • Knowledge of the local area
  • At least 2 years customer service and / or sales experience
  • Computer literacy is a plus
  • Communication Proficiency
  • Good Time Management Skills
  • Team Oriented
  • Ethical Conduct
  • Legal to work in US

    • Other information

    Miscellaneous

  • To carry out other tasks as may be reasonably requested.
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