Software Engineer - Co-Op

Job Description

Software Engineer Co-Op position within the Unified Communications Tier 3 department is a cross-functional, high-visibility role that works closely with Customers, CMSO, Offer Managers, Sales and development teams to ensure that all the PTT Issues are resolved and the customer’s experience of using PTT service is positive, seamless and satisfying.

Responsibilities :

Engineers will be responsible for aiding to keep the system up for all the mission critical systems deployed across the world.

Work closely with CMSO (customer facing teams) and Software Engineers / Testers to monitor and respond to various alerts / system performance, follow up on issues raised, and continually work to optimize and improve the performance, security and reliability of our systems, processes and technologies.

Engineers should be responsible to provide flexible timings for any ad-hoc support as required to satisfy the critical services agreed with the customer.

Conduct system analysis, configuration management and improvements for system software performance, availability and reliability

Able to troubleshoot complicated, cross platform issues handling OS, Networking, Database in a cloud-based SaaS environment and handle live production incidents, debug / troubleshoot application and infrastructure issues.

Document your system knowledge as you acquire it over time, create runbooks, and ensure critical system information is readily available to those who need it. At the end of the Co-Op term, a proper handoff document is a must for others to pick it up.

Apply automation and software to any tasks or parts of the system that would benefit from it or are performed manually (Continuous improvement mindset across is a must!)

Requires daily in-office presence (Mandatory)

Engineers are required to participate in a 24 / 7 on-call rotation.

Good to have knowledge

Troubleshooting experience with Networking protocols

Experience using AI-powered tools (e.g., ChatGPT, Microsoft Copilot) to improve productivity and automate routine tasks is a plus

Should have knowledge with ticketing tools like ServiceDesk,Jira..etc

Knowledge of any two Databases from (TimesTen, Couch Base, Gridgain, MongoDB)

Knowledge of automation using Ansible

Strong knowledge of the ISO-OSI Networking Protocols (Layer3 to Layer7) - Switching, Routing, Load balancing and, a base knowledge of TCP / IP, and application protocols like HTTP / HTTPs and DNS.

Working knowledge with Linux (any of Unix flavors like CentOS, RedHat) and shell commands such as bash, editors like vim, remote access like ssh.

Python programming working knowledge

Basic bash scripting skills

Working knowledge with database and skills like SQL query language is a must

Knowledge on any one of the public cloud platforms like AWS, Azure and architectures like Microservices

Basic Requirements

Must be pursuing Masters Degree

Graduation date must occur on or after December 2026

Able to work full time (40 Hours a week)

Travel Requirements

None

Relocation Provided

None

Position Type

Intern

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.