Desktop Support Specialist

Title : Desktop Support Specialist

Location : Rosemont, IL

Shift : Monday-Friday 8am-5pm - ONSITE

Duration : Long Term Contract - 1+ year to Hire

Compensation :

$30.00 / hour to $35.00 / hour.

Exact compensation may vary based on several factors, including skills, experience, and education.

Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.

Desired Skills :

• 3-5 years of Microsoft hands on Windows Support
• 3+ years of office / Office 365 support
• 2+ years’ experience with Active Directory at the user level
• Experience troubleshooting network connectivity at the PC level
• Experience troubleshooting Printers, scanners, and other peripheral devices

Bonus Experience :

Day to day :

The IT Technical Support Specialist - Sr. position will be responsible for ensuring proper IT

technical support, allowing end users to accomplish their business tasks. Supports local and

remote PC and mobile hardware and software, via direct or remote contact with the hardware

and / or the end user, as well as performing network system administration.

This position serves as the second-level escalation support to a third-party outsourced first-level helpdesk.

Plans, implements, monitors and supports corporate hardware and software infrastructure.

Deploys, administers, and supports corporate and remote office servers / desktops.

Performs advanced system and user administration for the entire organization and design.

Installs software and peripheral equipment onto corporate workstations. Manages and installs

appropriate operating system and software upgrades, patches, printers, drivers, etc.

Provides third-level support for issues which are escalated by the second-level service delivery

team and first-level helpdesk. Resolves complex end-user requests for installs, problem

diagnoses, and equipment repairs. Performs hands-on fixes, including software / hardware

install and upgrades.