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Boarding School Support Associate, Summer 2026
Boarding School Support Associate, Summer 2026NCSA College Recruiting • Bradenton, Florida, USA
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Boarding School Support Associate, Summer 2026

Boarding School Support Associate, Summer 2026

NCSA College Recruiting • Bradenton, Florida, USA
[job_card.30_days_ago]
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  • [job_card.full_time]
[job_card.job_description]

In order to be considered for this role after clicking Apply Now above and being redirected you must fully complete the application process on the follow-up screen.

About IMG Academy

Named one of the Best and Brightest Companies to Work For in the Nation in 2024 IMG Academy is the worlds leading sports education brand providing aholistic education model that empowers student-athletes to win their future preparing them for college and for life. IMG Academy provides growth opportunities for all student-athletes through aninnovative suite of on-campus and online experiences :

  • Boarding school and camps via a state-of-the-art campus in Bradenton Fla.
  • Online coaching via the IMG Academy brand with a focus on personal development through the lens of sport and performance
  • Online college recruiting via the NCSA brand providing content tools coaching and access to a network of 40000 college coaches

The Boarding School Support Associate Summer 2026 willbe responsible forhelping process all aspects of student enrollment at IMG guiding over 1500 returning students new students and their families through the enrollment journey by primarily focusing on working with families to support them in the onboarding and arrival process. The successful candidate will work to ensure the Enrollment Office is fully supported to provide resources and support thatisnecessary for the student to havean incredibleexperience at IMG Academy!Responsibilities include but are not limited to owning processes and communication related to the onboarding of addition creating distributing andfinalizingenrollment agreements.

Position Responsibilities :

Process

  • Effectively communicating with clients about requirements and expectations for their boarding school experience
  • Responsible for the onboarding experience of a boarding school family including managing the clearance of registrations forms for boarding school
  • Utilize CRM system and other trackers daily to update communication and process on all required student health & registration forms
  • Communication

  • Provide exceptional customer service and accurate communication with current and potential IMG Academy families
  • Act as a liaison and point of contact between the families and the Academy specifically regarding the onboarding experience
  • Proactively communicate regularly with IMG Academy student-athletes on the status and progress of their respective families to set them up for success when they arrivetocampus
  • Collaboration

  • Effectively build relationships with and prioritize the requests / needs of the Student-Athlete Advisor team ensuring effective communication
  • Collaborate with the Enrollment Services Manager to ensure best practices and identify new opportunities for efficiencies and growth
  • Ensure proper communication with Enrollment Services Manager to accurately present data to Reporting Analysts John Hopkins and other relevant stakeholders on campus
  • Manage the Support Team email and phone line to fulfill customer requests
  • Provide coverage manage and assist the clearance of registration forms for boarding school.
  • Provide coverage during boarding school check-in to answer any questions way find andassistwhere needed
  • Assist with overflow of needs from other departments especially during peak seasons on campus
  • Other duties as assigned
  • Goals

  • Successfully contribute to achieving 100% registration and health forms clearance for boarding school
  • Maintainaccurateenrollment data and status tracking in real time
  • Maintainaccurateregistration and health forms data and status tracking in real time
  • KnowledgeSkillsand Abilities

  • 1 year of progressive work experience
  • Experience with high-volume calling
  • Excellent written and verbal communication skills
  • Adequate Microsoft Excel skills (Data Validation IF formulas VLOOKUP Pivot Tables Slicers Conditional Formatting etc.)
  • Highly organized and prepared; flexible in meeting the needs of multiple departments in a timely fashion
  • Proven ability to multi-task while handling a wide array of responsibilities
  • Experience communicating highly sensitive information amongst multiple departments
  • Strong commitment to customer service and the student-athletes and their families experience as well as collaboration within the team and across multiple departments on campus
  • Preferred Skills

  • Knowledge of electronic contract signing software issought but notrequired(i.e. Adobe Signable etc.)
  • Knowledge of a Health Record / Online Registration platform issought but notrequired
  • Bilingual (Spanish)
  • Physical Demands and Work Environment

  • Ability to work flexible hours to include nights weekends and holidays isrequired
  • Background Requirements :

  • Requires a background check upon offer
  • Requires a drug test upon offer
  • Dont meet every single requirement We are dedicated to building a diverse inclusive authentic workplace so if youre excited about this role but your past experience doesnt align perfectly with every qualification in the job description we encourage you to apply anyway. You may be just the right candidate for this or other roles.

    Get to know us better :

    IMG Academy provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

    Required Experience :

    IC

    Key Skills

    Time Management,Computer Skills,Data Collection,Intellectual Property Law,Securities Law,Process Management,Grant Writing,CPT Coding,Program Development,Public Speaking,Manufacturing,Writing Skills

    Employment Type : Temp

    Experience : years

    Vacancy : 1

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