Outside Sales & Design Consultant

Outside Sales & Design Consultant

The Outside Sales & Design Consultant is a skilled salesperson with a strong results record, providing exceptional service in custom designs and organizational solutions for homes. This role designs and sells custom spaces to customers in their homes by appointment. This position manages and coordinates all phases of customer projects from in-home consultation, design, installation, and organizing to provide a seamless customer experience. This role is also responsible for building repeat clientele, receiving customer referrals, and creating their own leads in addition to leads provided by TCS. This role serves as part of a Custom Space Outside Sales and Design team for their local market and is a full-time exempt position offering a competitive base salary complemented by a ramp-up period and a lucrative monthly bonus incentive tied directly to sales performance.

Established in 1978, The Container Store has grown to be the leading specialty retailer of storage and organization products in the United States and the only national retailer solely devoted to the category. We provide creative, multifunctional, customizable storage and organization solutions that help our customers save time, save space and improve the quality of their lives. We foster a culture built around our Foundation Principles, which define how we approach our relationships with our employees, vendors, customers and communities and influence every aspect of our business.

Responsibilities

• Meets or exceeds sales goals, conversions, and positive customer surveys by inspiring, designing, and confidently selling complete, functional, and aesthetically appealing solutions for all areas of a home
• Ability to establish trust, rapport and understand customer needs to design and present projects and customized plans in a clear and professional manner
• Accountable for managing and maintaining multiple, simultaneous customer projects with a high level of detail, accuracy, timely follow-up with consistent and concise communication to customers and others
• Develops clientele and new leads through ongoing customer relationships, networking, and referrals
• Builds relationships within the local community by connecting with interior designers, home builders, realtors, and other industry professionals
• Arrives promptly to all scheduled appointments and work assignments, and attends installations as needed to ensure a positive customer experience and identify referral opportunities
• Maintains discretion related to all confidential/sensitive company and customer information

We believe in taking care of our team. That's why we offer a comprehensive benefits package that goes beyond just health insurance (though we've got that covered too!). Here at The Container Store, we're passionate about helping you contain your health, grow your career, and find balance in your life.

Experience and Skills Required

• College degree preferred with 2-5 years of outside sales experience preferred; custom spaces or closets experience preferred
• Self-starter who is organized, creative, solutions-oriented, and able to manage time, appointments, and projects efficiently in a white glove customer service space
• Knowledge of design principles and trends in custom spaces, interior design, fashion, and retail industries
• Professional appearance and demeanor, with the ability to communicate clearly and effectively at all levels both verbally and in writing
• Flexible and positive attitude, with the ability to prioritize high-value tasks and adapt quickly to shifting priorities
• Proficiency in Microsoft Outlook, Word, and Excel; Salesforce; AutoCad based design tools; and Windows-based systems, with strong overall technical skills
• Reliable transportation for customer appointments within a travel radius of up to 100 miles; must maintain valid automobile insurance and meet applicable state inspection standards
• Willingness to work a flexible schedule, including evenings, weekends, and additional hours as needed to meet customer and business demands
• Must be at least 18 years of age