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Manager, Firefly Customer Engagement
Manager, Firefly Customer EngagementAdobe • New York, NY, US
Manager, Firefly Customer Engagement

Manager, Firefly Customer Engagement

Adobe • New York, NY, US
[job_card.30_days_ago]
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  • [job_card.full_time]
[job_card.job_description]

Manager, Firefly Customer Engagement

Join our "DevOps for Content" revolution, where we partner with global brands and agencies to transform their end-to-end creative workflowsfrom ideation through activationto unlock the GenAI-powered Content Supply Chain.

As a Manager, Firefly Customer Engagement, you will lead, mentor, and inspire a team of AI Engagement Managersour customer-embedded strategists and product ownerswho shape and realize customers' GenAI transformation journeys. Your team operates at the intersection of product, engineering, enterprise consulting, and client advocacy, ensuring fast, iterative value realization that drives adoption, growth, and trust.

This role calls for an inspiring people leader who balances mentorship with hands-on engagement. You'll serve as the ultimate advocate for your team and your customersempowering your AI Engagement Managers to deliver value at speed, building long-term executive relationships, and ensuring the voice of the customer fuels Adobe Firefly's product innovation.

If you are passionate about cultivating top consulting talent, scaling GenAI adoption, and translating bold ideas into measurable outcomes, this is your stage.

Team Leadership

  • Recruit, coach, and empower a high-performing team of AI Engagement Managers.
  • Create a culture of customer obsession, product ownership, and continuous learning, centered on GenAI and Adobe Firefly.
  • Act as mentor and sponsorguiding AI Engagement Managers on executive presence, value realization, and scalable playbooks.
  • Champion career development and inspire your team to raise the bar across every engagement.

Customer Engagement & Program Delivery

  • Oversee and steer large-scale enterprise programs focused on Firefly and GenAI adoption.
  • Ensure your team applies Forward Deployed Engineering principlesrapid prototyping, iterative feedback, and agile collaboration with customers.
  • Act as the executive escalation point and trusted advisor for strategic customers.
  • Reinforce a culture of measurable impactevery engagement tied to business value and ARR growth.

    • Strategic Leadership & Partnerships

  • Partner with Product, Engineering, and Customer Success to translate field insights into Firefly's roadmap.
  • Lead your team to pilot new features and best practicesaccelerating adoption and shaping Adobe's GenAI delivery standards.
  • Represent your team in executive reviews, customer workshops, and cross-functional forums, elevating Firefly's role in the enterprise GenAI market.

    • Thought Leadership

  • Stay current on GenAI, creative automation, and content supply chain advancements.
  • Enable knowledge sharing across teams, embedding lessons learned into reusable playbooks and scaling innovation across engagements.
  • Advocate for best practices in customer engagement, consulting excellence, and GenAI adoption inside and outside Adobe.

    • What You Bring

  • 8+ years in digital strategy, enterprise consulting, or AI / ML roles; 2+ years in people leadership or team management.
  • Proven ability to lead customer-facing consulting talentmentoring high-potential Engagement Managers to elevate impact and executive presence.
  • Deep understanding of GenAI, Adobe Firefly, and first- and third-party AI models, with the ability to translate concepts into business value.
  • Experience delivering enterprise-scale digital transformation or AI adoption programs with measurable impact.
  • Familiarity with Adobe Creative Cloud, Firefly, and GenStudio Modules; Adobe Experience Cloud knowledge is a plus.
  • Expertise in scaled agile delivery methodologies and tools (Jira, Workfront, Confluence, Miro).
  • Exceptional communication and executive influencecapable of simplifying complexity and driving alignment at the C-suite level.
  • Flexible, adaptable, and energized by fast-paced, high-growth environments.
  • Willingness to travel up to 30% for customer and team engagement.
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