Manager, Firefly Customer Engagement

Manager, Firefly Customer Engagement

Join our "DevOps for Content" revolution, where we partner with global brands and agencies to transform their end-to-end creative workflowsfrom ideation through activationto unlock the GenAI-powered Content Supply Chain.

As a Manager, Firefly Customer Engagement, you will lead, mentor, and encourage a team of AI Engagement Managersour customer-embedded strategists and product ownerswho develop and realize customers' GenAI transformation journeys. Your team operates at the intersection of product, engineering, enterprise consulting, and client advocacy, ensuring fast, iterative value realization that drives adoption, growth, and trust.

This role calls for an encouraging people leader who balances mentorship with hands-on engagement. You'll serve as the ultimate advocate for your team and customers. You will support AI Engagement Managers to deliver value quickly. You will build long-term executive relationships and ensure the customer's voice drives Adobe Firefly's product innovation.

If you are passionate about cultivating top consulting talent, scaling GenAI adoption, and translating bold ideas into measurable outcomes, this is your stage.

Team Leadership

• Recruit, mentor, and empower a high-performing group of AI Engagement Managers.
• Foster an environment dedicated to customer obsession, product ownership, and continuous learning, centered on GenAI and Adobe Firefly.
• Act as mentor and sponsorguiding AI Engagement Managers on executive presence, value realization, and scalable playbooks.
• Champion career development and encourage your colleagues to set the standard across every engagement.

Customer Engagement & Program Delivery

Strategic Leadership & Partnerships

Thought Leadership

What You Bring

Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $147,100 $243,050 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process. In California, the pay range for this position is $167,900 - $243,050 In New York, the pay range for this position is $167,900 - $243,050

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.