Client Care Representative - Remote Position

Client Care Representative

Monster Transmission, based in Odessa, Florida, has been a trusted leader in the automotive aftermarket industry for over 20 years. Specializing in remanufacturing and rebuilding transmissions for domestic vehicles, we deliver high-quality, reliable products to customers around the globe. Every transmission is crafted with precision and rigorously tested to meet the highest performance standards before leaving our facility.

The Client Care Representative at Monster Transmission & Performance serves as the primary point of contact for all incoming customer calls, providing exceptional service and support. This role is essential in delivering a positive first impression and ensuring a smooth customer experience by addressing inquiries, offering knowledgeable guidance on Monster Transmission's products, services, and promotions, and directing clients to the appropriate departments when necessary. Reporting to the Client Care Lead, the Client Care Representative is responsible for documenting customer interactions, managing service tickets in the Zoho system, returning voicemails, and upholding the company's commitment to excellent client care. This position requires strong communication skills, attention to detail, and a customer-first attitude. This is an hourly position paying between $16.00 and $19.00 hourly depending on experience.

This role is fully remote, but does require traveling into our office at Odessa, FL during the first week of employment for training. This trip will be fully reimbursed by the company.