Care Coordinator

A company is looking for a Care Coordinator I to provide customer support and assist with inquiries.

Key Responsibilities

Provide customer support via phone, email, or instant messaging, serving as the primary contact for inbound customer issues

Process a high volume of customer inquiries related to products and services, resolving a targeted percentage of those inquiries

Track and document inbound support requests, ensuring accurate customer information and follow-up on escalated issues

Required Qualifications, Training, and Education

High school diploma or GED required; Associate or Bachelor's degree preferred

Equivalent combination of education, training, and work experience may be considered

Knowledge of the company's products and services to facilitate customer inquiries

Ability to work independently and in a team environment

Familiarity with computer navigation and operation skills