Wire Services Specialist II

Wire Services Specialist

Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving.

We continually seek highly motivated and talented individuals as our people are critical to our success. In return, we offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance. 401K, continuing education opportunities and an employee assistance program are also included in our benefit suite. Old National also offers a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization. We offer a unique opportunity to join a growing, community and client-focused company that is firmly rooted in its core values.

Responsibilities

The Wire Services Specialist is a critical member of the Wire Transfer Department, primarily responsible for processing incoming and outgoing domestic and foreign wire transfers accurately and timely through Wire Transfer systems. This includes performing in accordance with established policies, procedures, reporting and monitoring of payments and regulatory requirements. This position works closely with our Banking Center Sales Teams, as well as other functional areas of the organization to ensure client needs are met or exceeded while meeting corporate goals and objectives.

Salary Range: $17.00/hr. - $27.50/hr. The base salary indicated for this position reflects the compensation range applicable to all levels of the role across the United States. Actual salary offers within this range may vary based on a number of factors, including the specific responsibilities of the position, the candidate's relevant skills and professional experience, educational qualifications, and geographic location.

Key Accountabilities

Operational Excellence

• Follow departmental policies and procedures, specifically regarding compliance and customer confidentiality.
• Monitor the flow of wire transfers to and from the Bank through the Federal Reserve FedWire System.
• Accountable for timely and accurate initiation, verification, and releasing of Fed wire payments to and from the Federal Reserve System and Correspondent Banks efficiently within internal policy standards.
• Ensure proper disclosures are prepared for all International Consumer Remittance wires in compliance with Reg E.
• Monitors incoming and outgoing wire suspicious activity and reports to Wire Department management and Corporate Security as applicable.
• Assist the bank in combating fraud by monitoring the status of wires with our online OFAC (Office of Foreign Assets Control) queue, releasing wires according to established OFAC guidelines.
• Research, review, and process, both incoming and outgoing domestic and foreign wires that are more complex.

Client Centric Approach

• Passionately serves internal/external clients with excellence.
• Maintains a growth mindset staying current with developments and trends in areas of expertise influencing client satisfaction both internally and externally.
• Understands data, metrics, and/or financial information, and how they tie to client satisfaction and business outcomes related to position, client, and/or team.
• Nurtures client relationships by listening, prioritizing, and acting responsibly to meet client needs, mitigate risk and add shareholder value.
• Demonstrates positive, initiative-taking, and friendly people skills, as well as customer service support in a demanding environment.
• Works closely with banking centers, business units, commercial and private banking clients to resolve exception items and aid with payments as needed.

Key Competencies for Position

Operational Knowledge: Demonstrates and applies sound knowledge of banking policies, procedures and regulations affecting the operations of the wire department. Actively seek opportunities for continuous learning. Examine current processes and procedures to discover ways to improve current methods. Proficient handling of a variety of tasks and priorities throughout the day, moving seamlessly between tasks.

Client Focused: Personally, strives to make each client interaction the best experience, performing a variety of wire payment transactions with patience, professionalism, and accuracy. Takes ownership for resolving client transactions or operational issues and recognizes when outcomes may negatively impact the client and escalates those concerns appropriately. Anticipates client needs and develops appropriate solutions.

Communication Skills: Demonstrates finesse during interactions with clients, co-workers, and others through strong active listening skills and the use of questions to understand client needs during transactions. Adapts communication style and approach to accommodate individual needs and preferences and to fit the situation. Diffuses and manages difficult client interactions.

Qualifications and Education Requirements

• Bachelor's degree in business or finance or high school diploma with equivalent experience.
• 2-3 years' experience in a financial institution wire transfer operation, banking center, or similar function.
• Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues.
• Strong diligence and sense of urgency.
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information.
• Competence in using Microsoft Office suite of products, especially Excel and Word.

Key Measures of Success/Key Deliverables:

• Achieves weekly Ultimate Client Experience and Compliance goals.
• Ability to support team members utilizing existing knowledge of processes to ensure continuity of service from both internal and external clients.
• Continuous development of departmental processes and procedures to benefit the team and the bank.

Old National is proud to be an equal opportunity employer focused on fostering an inclusive workplace and committed to hiring a workforce comprised of diverse backgrounds, cultures and thinking styles.

As such, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law.

We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless we have an agreement signed by the Director of Talent Acquisition, SVP, to fill a specific position.

Our culture is firmly rooted in our core values. We are optimistic. We are collaborative. We are inclusive. We are agile. We are ethical. We are Old National Bank. Join our team!