CASE MANAGER

Case Manager / Intensive Case Manager

Reports To: Program Director
Sign-On Bonus: $2,000

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Position Summary

The Case Manager / Intensive Case Manager is responsible for assessing participant needs and coordinating services to support individualized recovery goals. This role ensures implementation of person-centered treatment plans while advocating for access to clinical, medical, behavioral health, addiction recovery, and community-based services.

The Case Manager identifies service gaps, recommends program improvements, and maintains compliance with all agency, funder, and licensing requirements. A strong commitment to RHD’s values and trauma-informed, recovery-oriented practice is essential.

This is a full-time, benefits-eligible position with paid time off.

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Key ResponsibilitiesTeam-Based Planning

• Participate as an active member of a multidisciplinary team providing holistic, values-driven care.

• Collaborate with participants, clinical staff, medical providers, and natural supports to develop and review individualized recovery plans.

• Monitor progress toward goals and adjust service strategies as needed.

• Build and maintain partnerships with community agencies to expand participant access to resources.

Direct Service Delivery

• Provide community-based case management services.

• Support participants with resource linkage, life skills development, education, and community integration.

• Assist participants in navigating behavioral health, addiction recovery, and social service systems.

• Transport participants to appointments as needed.

Documentation & Compliance

• Complete required assessments, service notes, care plans, and reports in accordance with agency standards and regulatory requirements.

• Maintain accurate, timely documentation to ensure compliance with funder, licensing, and accreditation entities.

• Participate in audits, quality assurance activities, and corrective action processes as required.

• Perform other duties as assigned.

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Qualifications

• Education:

  • Bachelor’s Degree in Human Services or related field preferred

  • High School Diploma required

• Experience:

  • Minimum two (2) years of experience supporting individuals in Behavioral Health, Addiction Recovery, or IDD services required

  • One (1) year of case management experience preferred

• Certifications & Requirements:

  • CADC Certification required

  • Valid driver’s license and reliable transportation required

  • Must obtain CPR and MAP certification within first 3 months of employment

  • Intermediate computer proficiency

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Working Conditions

• Primarily community-based work within the program’s service delivery area.

• Regular home visits and navigation of community environments required.

• Must be comfortable providing services in participants’ homes.

• Required to transport participants as part of service delivery.

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Physical Requirements

• Medium work level:

  • Up to 50 lbs occasionally

  • Up to 20 lbs frequently

  • Up to 10 lbs constantly